SIM Admin for IREG and TADIG testing
Syniverse
Costa Rica
hace 4 días

The Testing Administrator will support customers and roaming partners and internal customers on a daily basis. Working under general supervision, the Testing Admin is responsible for various tasks relating to integration and maintenance of GSM Roaming Partners. Coordinate and Facilitate :

All SIM card requests to & from GSM operators

Correspondence to & from GSM operators

Revision and review to & from GSM operators

Internal request and notices about SIMs and / or handsets

SIM exchange to ensure proper SIM cards have been exchanged for IREG testing

Follow all prescribed operational procedures and ensure proper results have been achieved

Testing according to predefined scripts and methods

Tracking :

Responsible for tracking all SIM card and / or handset data

SIM / Handset shipments and ownership of SIM cards and handsets

Facilitate overnight pickup and delivery of SIMs in a timely and efficient manner.

Sort, log, and track incoming and outgoing SIMs and handsets

Determine and ensure the most cost-effective method of shipment for packages and mail.

Prepare shipping and receiving documentation and packages to designated drop-off sites Demonstrates teamwork by cooperating and assisting co-

workers as needed and operate under limited supervision

Communicates effectively with customers, co-workers and management

Performs other duties; clerical, special projects from time to time as requested

Computer skills such as MS Office Suite and Internet functions

Ability to identify and resolve problems

Self-motivated

Effective time manager and enthusiastic

Professional and effective verbal and written communication skills.

Customer service skills and demeanor.

Ability to provide analytical, detail oriented work results in a multitasking environment, .

Ability to prioritize in a fast paced, time sensitive environment.

Good interpersonal skills

Good control and follow-up skills

Good decision making skills

Proactive Listening

Ability to handle sensitive technical equipment

Bachelor’s Degree in telecommunications or work experience a plus

Travel : None

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