Program Manager - Employee Screening
Calle Blancos, CR
hace 2 días

We are a unique team. Read on...

Who we are and what makes someone successful on our team

Key to success on our team is the ability to be flexible, to learn from mistakes (Learn and Be Curious), the willingness to be the voice for the program (Ownership we take responsibility), to fully engage with our internal customers as well as with our own team as both a participant and a leader (Earns Trust).

  • The success equation also involves hard work, resilience, self-awareness, a willingness to be coached, to be willing to challenge the status quo and to be comfortable with being uncomfortable;
  • to adopt a mindset of moving from Reactive >

    to Pro-Active >

    to Anticipatory. Our team is direct without being rude, authentic and transparent. We embrace the idea of Day 1; we believe in collective success.

    There are no walls on our team.

    As a member of Amazon’s Screening Services team, Program Managers support the business through the administration of Screening programs.

    Support the day-to-day operations of the programs including pre-employment and post employment checks and will also act as a point of contact for program management, issue resolution and reporting.

    Specific responsibilities will include :

  • Background check program design - you truly OWN the program
  • Provide ongoing support to executive level screening programs
  • Identify areas for improvement and take ownership of implementing changes
  • Monitor service level agreements and resolve issues with internal and external service providers
  • Lead new background check related projects
  • A successful candidate will have exceptional communication and organizational skills, superior attention to detail, be able to triage high-risk issues and executive escalations with the utmost confidentiality;
  • ability to liaise with executive recruiting teams, executive level candidates, and senior members of Amazon Legal. Strong analytical and critical thinking skills, along with a world-class customer service focus are required to deliver results for Amazon associates.

    You will also be part of the leadership team for this team - reporting to a Senior Manager.

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