Amazon’s Employee Experience Content team, part of HR, is seeking a UX Writer to author and design employee-facing worldwide content, including : intranet content that allows employees to self-serve, processes, procedures and scalable, templated content that sets global standards.
The Employee Experience Content team owns the HR self-service strategy and ensures a consistent global user experience for all Amazon employees.
We are a fun and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device.
We use a variety of data sources to better understand customer needs and partner with global shared service teams to develop self-service solutions that leverage digital technologies to help HR create a world-class experience for employees.
You will be responsible for authoring content specific to HR, and partner with local subject matter experts (SMEs) as needed.
You are passionate about ensuring that content is easy-to-find, easy-to-understand and actionable for users. You continuously seek to integrate user feedback, test results to optimize content and connect the dots across channels to deliver seamless communication.
You will use our team style guide to create unparalleled global English content that is easy to understand and ready for localization to an international audience.
You will focus on the user experience through information architecture and strategic planning, and you must be able to demonstrate your proposal through written outlines or proposals.
You’ll use human-centered design to define requirements that deliver world class customer experiences for our internal employees.
You’ll simplify complex operational processes and translate them into elegant user interfaces. You’ll analyze or help drive user research to help inform the next iteration of the user experience.
In collaboration with our stakeholders and subject matter experts, you will determine the type of content needed and build content by :
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.