Helpdesk Analyst
Tech Data Corporation
Escazu, Costa Rica
hace 15 días

Ensures customer satisfaction in every step of problem resolution. Tracks customer issues in an on-line database. Documents diagnostic steps while troubleshooting reported problems.

  • Conducts extensive research to find correct solutions. Provides quality support to IT and / or Electronic Commerce customers, employing a high degree of customer service, technical expertise, and timeliness ;
  • Assists team in meeting individual, team and organizational service level agreements.Resolves issues using existing knowledge base documentation and tools.

  • Escalates problems to appropriate individuals based on established guidelines and procedures.Participates in training to continually exchange technical and service skills needed to optimize profits ;
  • 3+ years of progressive broad-based information systems and business experience supporting IT applications and technical issues.

    Technical certifications &ndash for example, A plus certifications, CISCO certification

    Join our team to connect the world with the power of technology!

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