Helpdesk Analyst
Tech Data Corporation
Escazu, Costa Rica
hace 31 mins

Ensures customer satisfaction in every step of problem resolution. Tracks customer issues in an on-line database. Documents diagnostic steps while troubleshooting reported problems.

  • Conducts extensive research to find correct solutions. Provides quality support to IT and / or Electronic Commerce customers, employing a high degree of customer service, technical expertise, and timeliness ;
  • Assists team in meeting individual, team and organizational service level agreements.Resolves issues using existing knowledge base documentation and tools.

  • Escalates problems to appropriate individuals based on established guidelines and procedures.Participates in training to continually exchange technical and service skills needed to optimize profits ;
  • 3+ years of progressive broad-based information systems and business experience supporting IT applications and technical issues.

    Technical certifications &ndash for example, A plus certifications, CISCO certification

    Join our team to connect the world with the power of technology!

    Añadir a los favoritos
    Eliminar de mis favoritos
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación