An attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the global Hub in Gdansk, Poland, the regional spoke APAC and local organizations across the globe.
ABOUT THE POSITION :
In this position you will be able to contribute in the following areas :
Deliver high quality and consistent service to secure consumer and customer satisfaction
Resolve standard queries and complaints by understanding the consumer’s needs, identifying the cause, selecting and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution
Advise consumers on product information including size, color and stock availability, as well as available promotions
Assist with all online order information requests, including placement, amendment and cancellations of online orders, as well as refunds and exchanges
ABOUT YOU :
The ideal candidate will meet the following criteria :
At least 1 year of Consumer Support / Service experience
Advanced English skills (C1 level)
Advanced French skills (C1 level)
Naturally accommodating, service-oriented and passionate about hosting and making people happy.
Ideally having lived in and therefore having a good understanding of the culture of the respective country supported
Knowledge of eCommerce business preferred
Work experience in a multi-national set up as nice to have
Strong customer service focus and relationship building skills
Real passion for Swarovski brand
Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?
If you want to join a company with competitive benefits and great work environment, please apply on line today!