The Business Analyst position is part of the Change Management Team (CMT) within Renewals Sales Operations. The CMT is responsible for driving all change request within the organization, whether it is a production issue, automation, or enhancement.
The team consist of talented individual contributors that come together to always get the job done. The team is skilled and knowledgeable in a variety of areas which allow the new process implementation to take place.
As a Senior Process Analyst, you will be responsible for defining, implementing, and optimizing renewal sales reporting and processes.
You will work with management and business teams to help identify significant process automation & optimization opportunities that will enable VMware to establish next generation for running the renewals sales business.
The focus and main objective of this position is to build positive relationships with the business partners to obtain in-depth understanding of the business, its strategy, and context in which the business operates, in order to identify business challenges, wants or needs.
You will align to different business functions to learn the end to end of any given process to help the team identify opportunities to improve efficiency.
Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions today.
Essential Functions (Tasks and Responsibilities) :
Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level;
focusing on quality improvement and data management; ensuring data is reliable and valid.
Drive major process re-engineering efforts by leading business owners to define future state processes by conducting process design / requirements & workshops.
Demonstrate up-to-date expertise in reporting and processes and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
Map existing processes; lead the definition of the processes to be.
Define / document business requirements, business rules and metrics to achieve to be state
Review and approve technical approach and design documentation
Collaborate with Business and IT to define roadmap to reach to-be state. Review, recommend and implement industry standard tools as appropriate to deliver scalable solutions.
We need you help design ad hoc reporting to improve the way we lead sales business by bringing new ideas that help sales have more visibility of existent opportunities.
Support and align efforts to meet business partner needs.
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
Utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates, Jira) to communicate updates and findings
Facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, business partners, technical staff)
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary;
determining daily priorities.
Ensure efficient and on-time delivery of project tasks and milestones, following proper escalation paths.
Collaborate closely with developers to implement the requirements, provide necessary guidance during QA / UAT phase.
Develop and execute test plans.
Meet with project team regularly to review project deliverables and deadlines.
Qualifications & Experience :
Bachelor’s degree in Business Administration, Industrial engineering, computer Science or equivalent.
1+ years of experience as a Process Analyst or similar positions
Able to design your own reports in BI platforms such as Tableau, SAP, Wave Analytics, etc.
Proficiency in Microsoft Excel, knowledge in visual basic for excel is a plus.
Understanding of key performance indicators that helps in measuring success of a Sales Business.
Strong expertise in Process Re-engineering, Process Optimization, Process Standardization and Automation, and exposure to Lean and Six Sigma methodologies.
Ability to effectively communicate with Senior management, Directors and partner in multiple countries and different time zones.
Able to operate in an Agile development methodology
You should be a self-starter, motivated individual and able to lead the team through ambiguous situations.
Knowledge in scrum methodology is a plus.
Great communication skills
Technical understanding of SFDC is a plus.
Category : Business Strategy and Operations
Subcategory : Business Operations Analyst
Experience : Manager and Professional
Full Time / Part Time : Full Time
Remote : Yes
Posted Date : 2020-11-06