Apps Support Senior Engineer C12
Citi
Heredia, Costa Rica
hace 18 horas

Systems Engineer for TTS Technology Global Production Support Team

Our DevOps engineers are an extension of the production support team, specializing in cloud computing, the role is 50% production support, and 50% engineering.

Main focus areas will include promoting stability and quality of support services in line with our global strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally.

Our DevOps team is constantly monitoring and automating and our production support team is aiming to eventually evolve into a hybrid PS / DevOps team.

Functional Responsibilities :

  • Continuously identify the automation scope and implement them to bring in more efficiency
  • Work closely with DEV partners to prioritize the top stability issues
  • This role forms Global Support L2 team and is a Production support analyst’s role based in HEREDIA, Costa Rica.
  • This role will attend and respond to compliance, audit or BAU production issues related to business as usual (BAU) functions.
  • You are able to analyse complex problems / situations and to propose simple solutions
  • Communicate complex technical issues to business users in a language they understand
  • Handle a workload which is subject to changing priorities and demands
  • Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
  • Promote effective knowledge management across the Global Production Support Teams
  • Help to define, record and execute application disaster recovery plans and procedures
  • Collaborate effectively with multi-functional partners, sharing information and knowledge effectively Business Knowledge
  • Effectively communicate and be compatible with infrastructure and supporting technology groups across a distributed Unix / Linux environment to drive problem resolution and service levels.
  • Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business’ requirements.
  • Follow through to ensure each problem is resolved according to SLA.
  • Effectively communicate issues and status updates with business users, development teams and Global Support Lead.
  • Liaise with users; business sponsors; and other Application Development groups.
  • Essential Skills

    Application Support Experience :

  • 5 years + experience working in a production support environment.
  • Exposure to DEVOPS tools such as CHEF / Ansible and migrating applications to ECS on Cloud
  • Should have hands on experience on App Dynamics , ELK and exposure to Machine learning
  • Effective in supporting Payments applications preferably in corporate banking.
  • Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management.
  • Effective in handling communications across business and technology partners at varying levels across a medium to large scale enterprise.
  • Prior experience in large scale enterprise application support, capacity planning, optimization, re-engineering, performance fine-tuning and cost optimization
  • Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones
  • Basic Networking knowledge ( Load balancers, Network Protocols)
  • Ability to manage change and release implementation, review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed.
  • Experience using Service Now or other similar issue tracking system and managing the projects with accurate estimation and running them without overdue
  • Excellent strategic analysis, problem solving, issue resolution and decision-making skills
  • Experience working within an on-shore / off-shore support environment
  • Ability to build positive relationships in a multi-cultural environment across all levels within IT
  • UNIX and Scripting

  • Working experience with Linux infrastructure
  • Experience writing Linux Shell scripts
  • Database

  • Good Technical knowledge of Oracle 11G, SQL, MS SQL Server,and PL / SQL programming.
  • Programming Languages and Middleware

  • Good Technical Skills in Java ,API and XML
  • Technical understanding of IBM Websphere and TIBCO
  • Technical understanding of ABINITIO
  • Knowledge of Business Objects
  • Messaging

  • NDM, SFTP, MQ & TIBCO EMS
  • Scheduling Tools

  • Autosys or relevant scheduling tools
  • DEVOPS and Cloud

  • Experience on Cloud computing and migrating applications to ECS containers
  • Exposure on GitHub , TeamCity , Maven, Ansible , Jenkins and JFrog
  • Personal :

  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision
  • Superb communication and interpersonal skills
  • Authoritatively and effectively handles work, time, and resources
  • Applied knowledge of standard development methodologies
  • Ability to handle high stress and pressure situations
  • Strong problem solving and program execution skills
  • Self motivating
  • Ability to understand the big picture can step back and understand the context of problems before applying analytical skills to address the issues
  • Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
  • Delivery focused and result oriented
  • Process oriented
  • Attentive to detail
  • Nice to Have

  • Core Cash - Strong Knowledge of Payments. (SWIFT Message types, Collection, receivables , SEPA and Fast payments)
  • ITRS monitoring tools exposure and experienced in configuring ITRS gateways
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

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