Technical Support Supervisor - Storage Domain - Opportunity for Working Remotely
VMware
Heredia, CR
hace 7 horas

Job Description

Job Description - Technical Support Supervisor Storage

  • As Supervisor of Technical Support, you will have the responsibility to manage and lead a highly skilled technical support team in our organization in support of some of VMware’s most strategic customers andpartners;
  • building close relationships / partnerships with our most strategic accounts. You will work closely with our Technical Support Management team including the Sr.

    Managers of Technical Support, Director of Technical Support, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

    Responsibilities

    Provide superior technical support and service to the VMware customer base

    Interface with the field, sales and service organizations and directly with the customer base on critical escalations and call resolution

    Manage and develop the support teams, including hiring, professional development and proactive project work

    Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow and incident management Develop and implement practices that measure the effectiveness and performance of the Technical Support Function

    Lead and / or being involved in Global Strategic Initiatives

    Work with VMware’s engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions

    Requirements

    5+ years of experience in the software industry

    Ability to work from remote office / home office

    Served a minimum 1 year in current role

    Experience in both small and large companies is highly desirable

    Good communications and interpersonal skills

    Desire to develop and grow Technical Support Engineers

    Track record of accomplishment and effectiveness within organizations

    Written and Spoken Fluency in English

    Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-07-23

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