Amazon is constantly working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-
starter to join the Consumer-Corporate organization in Costa Rica in a dual role as a HR Business Partner who will also serve as an HR Investigator.
The HR Business Partner role is both a strategic and hands-on role that provides full cycle Human Resources support. The central objective of Amazon’s HR Investigations team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives.
This dual role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.
In this role you will :
Investigate highly sensitive HR and Employee Relations issues, including : conducting claimant, witness and target employee interviews;
analyzing data from various internal systems; proposing remedial action based on investigation findings.
Design, collect, and analyze multiple levels of employee and stakeholder feedback.
Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues.
Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment.
Consult and collaborate with Corporate ER teams and Legal teams on complex employee investigations.
Provide coaching to develop leaders and managers
Consult with managers on employee performance and development activities.
Assess leadership and employee development training needs and conduct 1 : 1 and / or group training sessions as appropriate.
Provide leadership, work collaboratively on teams, and consult effectively and independently with all levels across the organization.
5+ years of experience in an HR business partner role, labor relations or related leadership role with broad knowledge and experience in HR management with an emphasis on labor and employee relations work.
Prior experience supporting Operational / hourly employee client groups.
University degree required.
Demonstrated knowledge and experience working with employment law in Costa Rica.
Ability to craft and analyze data to influence decision-making.
High level of business maturity and experience in managing highly sensitive and confidential workplace issues
Advanced Degree preferred
Global HR experience
Commitment to continuous process improvement in people strategies and initiatives
Desire to grow and take on increased scope of responsibility
Willingness and ability to be hands on with all levels of the organization
Effective communication skills - written, verbal and listening skills
Ability to influence and coach employees at all levels in the organization, change thinking, or gain acceptance from others in sensitive situations without damaging relationships