Associate Consultant
IBPO Costa Rica
San Jose, Costa Rica
hace 5 días

Description Associate Consultant San Jose, Costa Rica

As an Associate Consultant, you will be responsible to support the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment and participate in unit-level and organizational initiatives with the objective of providing high-quality and value-adding consulting solutions to customers within the guidelines, policies and norms of the organization.

Your major responsibilities will include problem definition, effort estimation and proposal development, diagnostic / discovery / as is assessments, solution evaluation and recommendation, development / configuration, system validation, deployment, training and change management, build & maintain process repository, issue resolution, presales activities, product / solution development and knowledge management.

Location for this position is San Jose, Costa Rica .

Basic Qualifications

Bachelor’s degree in any career stream.

At least 4 years of experience in Consulting Area.


At least 4 year of experience in extensive experience in installing and configuring software, hardware and networks. Monitoring system performance and troubleshooting issues and ability to work within SLA across multiple teams and data centers

At least 4 year of experience of Responsible for Office Telephony infrastructure.

  • Responsible for software and hardware asset management.
  • Responsible for contract negotiation / renewal with vendors.
  • Serve as single point of support to Call Center (24x7) for Security Alarm Monitoring Center and IT issues.
  • Manage outsourced vendors that provides 24x7 infrastructure services, perform SLA reviews and contract negotiation / renewal.
  • Manage daily operations to meet SLAs and end-user’s services. Communication and client interfacing skills.
  • Point of contact to Global Teams, deployment of global projects with scheduled regular meetings. Participate in global / regional conference calls.
  • Responsible for Disaster Recovery of critical applications, perform annual recovery exercise and documentation, backup and recovery operations.
  • Responsible for Data Center facilities uptime and maintenance.
  • About US

    Infosys BPM, the business process management subsidiary of Infosys (NYSE : INFY), provides end-to-end transformative services for its clients across the globe.

    The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

    Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

    Infosys BPM has 32 delivery centers in 16 countries spread across 6 continents, with more than 38000 employees from over 80 nationalities, as of Nov 2019.

    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.

    Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

    The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

    The company’s senior leaders contribute widely to industry forums as BPM strategists.

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