Community Service Officer I/II - POLICE
City Of San Jose
San Jose
hace 6 días

Job Description

  • Community Service Officer I / II - POLICE (2000235)About the DepartmentThe mission of the San Jose Police Department is to create safe places to live, work and learn through community partnerships.
  • Positions & Duties

    The Police Department is seeking to fillmultiple positions for the Community Service Officer (CSO) classification. Under close supervision, this position willassist the Bureau of Field Operations in non-hazardous police functions,including but not limited to, assisting at one of the information centers orcommunity policing centers, conducting investigations and performingnon-enforcement related work.

    Positions in these classes are flexiblystaffed.CSO I is the entry level classin the CSO series.Incumbents performassignments which involve responsible public contact work in crime and burglaryinvestigation and the delivery of non-emergency police services.

    CSO I incumbents are expected to progresswith appropriate training, experience and satisfactory performance to CSO II,the journey level of the class series.

    Incumbents are expected to wear a uniform butare unarmed and may be assigned to any shift including evenings, weekends andholidays.

    Work includes either inside oroutside duties, exposure to weather and exposure to chemicals obtained asevidence.Incumbents may work four10-hour days or five eight-hour days per week, depending on assignment.

    Work may include the physical ability to sit,stand, walk, push and / or pull, balance, stoop, kneel or crouch, crawl, lift andcarry up to 50 pounds, climb stairs, use hands and fingers to handle or feelobjects, tools, or controls, reach with hands and arms and enter and exit avehicle.

    Typical Class Essential Duties

    These duties and estimated frequency are arepresentative sample; position assignments may vary depending on the businessneeds of the department)At thediscretion of sworn personnel, duties may include but are not limited to thefollowing :

    Assistpatrol teams with non-enforcement duties; completes routine police reports;maintains records of daily work activities

    Performsnon-hazardous investigative duties related to the commission of crimes againstproperty such as residential, commercial and vehicle burglary, petty theft,grand theft, vehicle theft and vandalism

    Collectsand preserves evidence at crime scenes which includes the processing andlifting of latent fingerprints and taking photographs at designated crimescenes

    Recoversstolen vehicles and processes for evidence where found unattended

    Respondsto and investigates traffic complaints such as road hazards

    Investigatesnon-injury vehicle accidents

    Directsand controls crowds and traffic at accidents or special events includingsetting up cone and / or road flare patterns

    Receivesand responds to citizen inquiries; gives general assistance or directions asappropriate

    Performsroutine office functions such as word processing, filing, record keeping,including the preparation of police reports

    Assistlaw enforcement in taking reports of and searching for persons reported asmissing

    Protectscrime scenes from bystanders

    Transportsseized, found, lost, or abandoned property or evidence (non-controlledsubstances)

    Administersfirst aid as necessary

    Carriesless lethal oleoresin capsicum OC for personal protection

    Mayassist in the training of new employees and less experienced subordinates

    Testifiesin court when necessary

    This recruitment may be used to fill multiplepositions in this, or other divisions or departments. If you are interested in employment in thisclassification, you should apply to ensure you are considered for additionalopportunities that may utilize the applicants from this recruitment.


    1. Education : Graduation from highschool or equivalent.

    2.Experience :

  • one (1) year of experience involving a substantial amount ofcontact with the general public.
  • Community Service Officer II two (2) years of public contact experience including at least one(1) year within a law enforcement agency at a law enforcement agency at a levelequivalent to CSO I.
  • 3.Licenses or Certificates : Possession of a valid California Class CDriver’s License is required and must be maintained during the entire term ofemployment in this job class;
  • failure to possess or maintain the valid requiredlicense shall result in discipline up to and including termination ofemployment.

    Have successful completion of First Aid and CPRcertification courses within six months of appointment.

    4.Mustbe 20 ½ years of age at the time of application.

    5. Background : submit to a personal backgroundinvestigation as required by the Police department

    6.EmploymentEligibility : Federal law requires allemployees to provide verification of their eligibility to work in this country.

    Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visaapplications / transfers for H1-B or any other type of visa which requires anemployer application.


    The ideal candidate will possess the following competencies,as demonstrated in past and current employment history.Desirable competencies for this positioninclude :

    Job Expertise - Demonstrates knowledge of andexperience with applicable professional / technical principles and practices,Citywide and departmental procedures / policies and federal and state rules and regulations.

    Analytical Thinking - Approaching a problem orsituation by using a logical, systematic, sequential approach.

    Decision Making - Identifies and understandsissues, problems, and opportunities; uses effective approaches for choosing acourse of action or developing appropriate solutions.

    Multi-Tasking - Can handle multiple projectsand responsibilities simultaneously; has handled a wide variety of assignmentsin past and / or current position(s).

    Computer Skills - Experienced with commonbusiness computer applications including but not limited to : MS Outlook, MSWord, MS PowerPoint, MS Access, and MS Excel.

    Teamwork & Interpersonal Skills - Developseffective relationships with co-workers and supervisors by helping othersaccomplish tasks and using collaboration and conflict resolution skills.

  • Communications Skills - Effectively conveysinformation and expresses thoughts and facts clearly, orally and in writing; demonstrateseffective use of listening skills;
  • displays openness to other people’s ideasand thoughts.

    Selection Process

    The selection process will consist of anevaluation of the applicant's training and experience based on the applicationand responses to the Job Specific Questions.

    Only the candidates whosebackgrounds best match the position will be invited to proceed in the selectionprocess.Additional phases of theselection process will consist of one or more interviews, one of which may include a practical / writing exercise.

    Tentative Timeline (Dates are tentative andsubject to change as needed)

    Application Screening April 20 - May 14, 2020

    Mandatory Orientation - Thursday, May 28, 2020

    Exam : Saturday, June 13, 2020

    Interview Workshop Friday, July 24, 2020

    Oral Interview : Week of July 29th,2020

    Background Seminar : Week of July 29th, 2020

    Academy / Start Date : January 25, 2021

    EmploymentOrientation - Your attendance to the Employment Orientation is mandatory to move forward to the Written Exam. The Employment Orientation provides applicants with more details regarding the day to day duties of the position(s) and an overall understanding of the hiring and training process as well as information regarding the Background Process and requirements.

    Multiple Choice and Writing Proficiency Exam Candidates who meet the minimum qualifications will be invited to take a pass / fail multiple choice and writing proficiency exam.

    The exam is tentatively scheduled for Saturday, June 13, 2020

    OralInterviews Applicants who pass the multiple choice and writing proficiency exam will be invited to the oral interviewphase.

    The oral interview is tentativelyscheduled for the week of July 29, 2020.

    BackgroundInvestigation If you pass all theexaminations and are among the most qualified group of applicants, you may beconsidered for employment.

    If selected,you will be required to pass a thorough background investigation, polygraph,and psychological screening before appointment to the position.

    For more information regarding the Background Process click .

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