Resolution Center Junior Analyst Tier I
San José, San José, Costa Rica
hace 4 días


MSD’s Business Service Centers (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.

The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range offinancial services and processes across MSD business divisions and markets for the Americas region.

Main Responsibilities

Primary responsibilities for this position include, but arenot limited to, the following :

  • Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries, mainly via phone calls received at the contact center
  • Through daily problem resolution, identify and propose process improvement
  • Assist in communications with internal business customers
  • Collaborate with various MSD organizations to resolve process and / or technical issues across multiple ERP systems
  • Properly and effectively escalate issues that cannot be resolved real time
  • Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
  • Collaborate with various personnel to resolve reconciliation issues within system and / or vendor relationships
  • Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
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