Inside Account manager - Trilingual CR
Tech Data
San Jose, Costa Rica
hace 5 días
  • Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues / margins to ensure organizational profitability through developing and executing strategic client specific solutions.
  • Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
  • Leverages TD executives for support.
  • Essential Duties & Responsibilities Required

  • Proactively manages accounts by evaluating product mix and profitability
  • Makes adjustments to meet TD profitability objectives
  • Identify appropriate opportunity to sell TD full portfolio of products and services
  • Develops strategic business plans, and effectively present to TD management.
  • Provides regional level direction in the absence of the manager
  • On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc
  • Viewed by supporting departments management teams as a change agent and subject matter expert
  • Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
  • Assists associates and reps in resolving complex, important customer problems or issues
  • Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days;
  • forming relationships; providing proactive business solutions

  • Requires high level of interpersonal and collaborative skills
  • Identifies, develops, and implements business opportunities through customer facing activities
  • Demonstrates detailed account knowledge
  • Creates business plans to uncover new opportunities, and increase Tech Data's sales and profits
  • Represents Tech Data professionally in daily interface with business partners, customers, and supporting departments
  • Represents Tech Data at business partner events
  • Performs additional duties as assigned
  • Meets attendance and punctuality standards
  • Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
  • Able to be diplomatic when handling calls / correspondence for Management.
  • Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to display assertiveness and a high level of self-confidence.
  • Able to facilitate group interactions.
  • Able to identify needs and opportunities and develop action plans to address.
  • Able to interact effectively with all levels of management.
  • Able to negotiate skillfully, promote / sell ideas persuasively, and close transactions with mutually beneficial results.
  • Able to prepare / analyze appropriate reports and other business correspondence.
  • Able to serve as a resource to others in the resolution of complex problems and issues.
  • Able to sort through numerical information and recognize trends and details.
  • Able to think strategically and tactically.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to avoid win / loss situations and ensure productive resolutions of conflict.
  • Able to analyze and resolve complex issues and problems in a sound and timely fashion.
  • Able to maintain confidentiality of sensitive information.
  • Language : 80% proficiency in Portuguese 100% English
  • Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
  • Join our team to connect the world with the power of technology!

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