Program Manager - Implementation & On Boarding
TMF Group
Costa Rica, Costa Rica, San José, Santa Ana, Costa Rica, San Jose
hace 1 día

TMF Group helps its clients operate internationally and belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments

  • Deliver all Global Implementation Projects in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are critical to project success and enabling the TMF contracted Services to be delivered to the client.
  • Manage organizationally complex work, mitigating risk from the start through to life of service offering
  • To take full responsibility for the management Client Project Resources, including project management resource, client subject matter expert or technical resource, 3rd party suppliers, account team members and internal stakeholders
  • To interface with Strategic Partners or 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables
  • Ensure strict commercial change control to manage deviations, driving the implementation revenue and creating awareness of upsell opportunities in coaching team members
  • Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
  • Ensure project milestones are agreed and met and that invoices are managed with reference to these dates and / or on completion of deliverables
  • Manage the expenditure within the Implementation Project, ensuring all costs and effort are recorded and services delivered
  • Effectively manage the stakeholders, incorporating all project work-streams
  • Ensures project documents are complete, current, and appropriately stored
  • Ensure products and services delivered within the Implementation Project are within time and budget constraints and meet the required level of quality
  • Monitor the project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented
  • Review the outcomes of the Implementation Project to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction
  • Support Practice Head with initiatives aimed at improving and promoting the HRP global on-boarding practice
  • Skill / Experience / Education


  • 8+ years program and project management experience, particularly with cross-functional teams
  • Strong written and verbal communication skills with the ability to target the message to the audience
  • Proven ability to identify and mitigate risks to the project and team performance
  • Proven ability to facilitate discussion and consensus between different team roles and / or management
  • Proven ability to prioritize and follow through on tasks, and adapt strategies to changing or conflicting requirements
  • Experience with planning and roadmap prioritization
  • Self-starter with a team-oriented work style
  • Highly organized and detail oriented; Has the ability to handle multiple projects concurrently
  • Demonstrated ability to work within ambiguity; manage multiple tasks with shifting priorities and varying deadlines
  • Adaptable to changing requirements, processes, and timelines
  • Willingness to roll up sleeves and get things done
  • 8+ years working in an PM role, specifically with HRP, responsible for being a SME on supporting a business
  • 5+ years in Financial Services Industry, clear understanding of payroll processing.
  • Strong communication skills, and client-facing experience to gather and understand requirements.
  • Exceptional organization skills.
  • Exceptional written and spoken English / Spanish Desired.
  • Make an impact

    Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

    Be part of One TMF

    At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

    A world of opportunity

    Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.

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