Content Engineer, VMware Hands-on Labs - Opportunity for Working Remotely
Heredia, CRI
hace 3 días

Job Description

Why will you enjoy this new opportunity?

As you join VMware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a "force for good" in technology.

Our mission is to become the trusted foundation for accelerating innovation in an unpredictable world. VMware software is essential for making the applications and devices your family and friends use every day a reality.

Which means your work is essential for transforming everywhere.

About Our Team

The VMware Hands-on Labs provide a curated, engaging and compelling way for customers to experience VMware products online and at events around the world.

With more than 3 million labs delivered to date, the Hands-on Labs is a key component of VMware’s global marketing and sales efforts.

The VMware Hands-on Labs (HOL) infrastructure team is looking for Content Support Engineer to join our infrastructure team.

You will be called upon to leverage your skills and experience to support the development of lab environments that will educate customers in the usage of VMware products.

Members of the HOL infrastructure team are expected to understand how our products integrate to create solutions that address business and IT challenges of our customers.

On a regular basis, you will be tasked with the following

Success in the Role : What are the performance outcomes over the first 6-12 months you will work toward completing?

Over the first 6-12 months you will take over the work of ensuring that lab content adheres to HOL guidelines for consistency, scalability, security and reliability.

Responsibilities may include :

  • Working with lab development teams to assist in the creation of lab content.
  • Monitoring for issues and work with cloud and lab development teams to ensure that technical issues are addressed quickly.
  • Developing scripts in powershell and python to automatically evaluate configuration settings and automate tasks inside the lab environment
  • Monitor support queues and respond to support tickets in a timely and professional manner.
  • The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

    In this role, you will :

  • Support Lab Environments and monitor backend Cloud Infrastructure Systems to maintain a highly reliable lab platform.
  • Support customers via chat and email, work to fully resolve customer issues quickly and professionally.
  • Debug scripts and lab deployment failures and innovate new solutions to prevent lab issues before they happen.
  • The ideal applicant will have knowledge of VMware cloud technologies along with scripting and basic system administration skills. In addition to :

  • Familiarity with Microsoft Windows Server and / or Linux operating systems
  • Experience writing scripts or software in a programming language
  • Experience with VMware technology and product experience beyond vSphere
  • 3 Years Experience in VMware Software Products
  • What is the leadership like for this role? What is the structure and culture of the team like?

    If hired, you will report to Joseph Dieckhans. Joseph has more than 20 years of experience in technical marketing and infrastructure architecture and design.

    He joined VMware in 2010 and has been one of the senior leaders of the Hands-on Labs program since 2013. Joseph believes in the automate everything approach and embraces the principals of DevOps to drive reliability and reduce time to market.

    He fosters team collaboration and takes every opportunity to bring the team together to create a safe open environment among team member and enable the easier sharing of team ideas.

    Where is this role located?

    Remote : This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable.

    You will be expected to live within 0-4 time zones of the primary location.

    What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Wellness reimbursement and online fitness and wellbeing classes
  • Category : Engineering and Technology

    Subcategory : Product Dev Management

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-12-22

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