Reporting Analyst
TransPerfect
San Jose, Costa Rica
hace 6 días

Description :

  • Provides regular operational and statistical reports to the management team.
  • Analyze and aggregate data in multiple formats and make recommendations for improving operational efficiencies.
  • Building power BI and excel dashboards for business managers to show results
  • Maintaining databases, spreadsheets and other tools used in data analysis
  • Locating and fixing errors in reporting
  • Works with team to identify best means to display data e.g., dashboard, chart, report, tabular, filters, selection options and subsequently build
  • Training others on how to use and create reports
  • Knowledge and ability to use and administer the organization's practices, standards and procedures.
  • Optimize and streamline process improvements.
  • Analyze gaps between current and future state of business processes and prioritize opportunities to improving processes.
  • Lead, drive and facilitate business user meetings to gather needed information for reporting.
  • Problem solve and preparation of analysis in varying formats (Excel, charts, web based).
  • Document work function processes and procedures
  • Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • Minimum of 3 years in a call center environment
  • Ability to handle multiple tasks with competing priorities.
  • Strong mathematical and analytical skills
  • Advanced skills in Microsoft Excel and Business Reporting
  • Exceptional organizational, critical thinking, and time management skills
  • Must be familiar with the following tools : Windows NT, Excel, Power BI, Power Pivot, Access, and PowerPoint
  • Ability to manage multiple activities at one time in a high-pressure environment
  • Excellent written and verbal communication skills
  • Familiar with Contact Center workforce management tools and theories
  • Desired Skills :

  • 5+ years of previous experience in a fast-paced call center reporting environment.
  • Verint WFM system (strongly desired)
  • Dominican Republic

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