Reporting Analyst
TransPerfect
San Jose, Costa Rica
hace 1 día

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

As a Reporting Analyst you are responsible for the analysis of information on division trends, volumes, patterns, etc. and will provide reports, forecasts, and recommendations for planning.

The position requires a high-level of critical decision-making capabilities and strong communication skills to interact with multiple departments.

Your primary goal will be to effectively use a combination of raw data to provide daily, weekly, and monthly reporting.

Description :

  • Provides regular operational and statistical reports to the management team.
  • Analyze and aggregate data in multiple formats and make recommendations for improving operational efficiencies.
  • Building power BI and excel dashboards for business managers to show results
  • Maintaining databases, spreadsheets and other tools used in data analysis
  • Locating and fixing errors in reporting
  • Works with team to identify best means to display data e.g., dashboard, chart, report, tabular, filters, selection options and subsequently build
  • Training others on how to use and create reports
  • Knowledge and ability to use and administer the organization's practices, standards and procedures.
  • Optimize and streamline process improvements.
  • Analyze gaps between current and future state of business processes and prioritize opportunities to improving processes.
  • Lead, drive and facilitate business user meetings to gather needed information for reporting.
  • Problem solve and preparation of analysis in varying formats (Excel, charts, web based).
  • Document work function processes and procedures
  • Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • Minimum of 3 years in a call center environment
  • Ability to handle multiple tasks with competing priorities.
  • Strong mathematical and analytical skills
  • Advanced skills in Microsoft Excel and Business Reporting
  • Exceptional organizational, critical thinking, and time management skills
  • Must be familiar with the following tools : Windows NT, Excel, Power BI, Power Pivot, Access, and PowerPoint
  • Ability to manage multiple activities at one time in a high-pressure environment
  • Excellent written and verbal communication skills
  • Familiar with Contact Center workforce management tools and theories
  • Desired Skills :

  • 5+ years of previous experience in a fast-paced call center reporting environment.
  • Verint WFM system (strongly desired)
  • TransPerfect Connect is the world's leading provider of device-independent remote interpreting services, including video interpretation and over the phone interpretation (OPI).

    Transperfect Connect is a division of TransPerfect, the world's largest privately held provider of language services and technology-enabled translation solutions to support global business.

    Founded in 1992, TransPerfect has over 3,500 employees and maintains office s in over 90 cities worldwide.

    www.transperfectconnect.com

    About TransPerfect

    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace.

    Equipped with a quality management system certified to both the ISO 9001 : 2015 and ISO 17100 : 2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services.

    TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions.

    From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.

    With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

    TransPerfect is an equal opportunity employer .

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