Tambor, Provincia de Alajuela, cr
hace 6 días

People :

  • Identify with manager, develop, and mentor your No 2.
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Ensure team meets company standards of 52 hours training per year per employee
  • Ensure the new hires complete company’s mandatory training within the first 6 months.
  • Be a guide for the team - mentor agents
  • Follow-up new hires training as per the company requirement standards.
  • Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
  • Support the manager where needed :

  • Participate to staff appraisals, and at a minimum once per year per employee.
  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
  • Contribute to the effective weekly department meetings with team.
  • Review department goals and business plan periodically with the team to ensure buy-in and accountability.
  • Operations :

  • Ensure smooth and timely freight process flow.
  • Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSO
  • Ensure accurate and timely data entry into our operating system.
  • Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
  • Working to be our vendors lowest cost customer promoting market solutions.
  • Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Audit files and work with the team on meeting operating process standards
  • Participate to the transition of new business / updates to existing business.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Customer

    Support the manager and or the sales department where needed :

  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
  • Take an active role in the transition of new business / updates to existing business.
  • Participate to retention calls and complete customer reviews and with your regular customers to document in the CRM.
  • Finance :

  • Meet weekly or more if required with the department manager.
  • Support the manager as required and applicable in the following areas :
  • Proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
  • Manage intercompany accounting discrepancies via AJAX report.
  • Compliance :

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
  • Culture :

  • Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Systems :

  • Be open to implementing new system changes and enhancements into your department.
  • Be involved and suggest system / process improvements.
  • Set the tone of this environment within your department.
  • Ensure department is using all system tools to their greatest advantage based on your department size and organization.
  • e.g. using edoc and edoc Tree View, export database, and other system generated reports to manage by exception)

    Skills :

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.).
  • Behaviours :

  • Emotional resilience
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • Proven supervisory attitude
  • Additional Information

    Education and Experience :

  • 3 years of inductry specific qualification (country specific).
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