Manage Print Services Business Process Analyst
HP
Heredia, Heredia, Costa Rica
hace 1 hora

This role contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives.

Works closely to management in order to perform business changes and updates that positively impact the organization. Acts as a process and subject matter expert supporting standard tools and processes ensuring business continuity and supports the operation providing accurate documentation and sources that enrich the customer experience in every transaction.

Applies subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.

May seek advice in order to make decisions on complex business issues.

Drives multiple complex operational processes, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.

Acts as a project manager for moderately complex, small to medium projects.

Produces moderately to highly complex deliverables, analyses and reports using business applications, making recommendations and / or decisions on common issues.

Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies.

Understands complex business issues and makes appropriate recommendations by applying intermediate subject matter expertise.

Provides guidance and leadership to entry level employees.

Key Responsibilities :

Work closely with clients and the business to identify and analyze core business processes and workflows.

Documentation, implementation and standardization of processes and work flows.

Create and implement initiatives, business process improvement and development

Development of clear and detailed process maps and business requirements.

Identifying issues and risks.

Active participation in business transitions, tools updates, business migrations and implementations.

Communicate business changes and updates.

Use statistical tools and methodologies and apply them in process improvement & simplification.

First level university degree or equivalent experience; may have advanced university degree.

Typically 4-6 years of experience in a business related function, preferably finance, accounting, or compensation.

Advanced communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.

Strong knowledge and skills with business applications (e.g., Excel and Compass).

Ability to work as both a member and leader of a team

Solid understanding of internal business processes and policies.

Developed business acumen and understanding of accounting concepts.

About HP

You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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