Our Data Operation in the Enterprise Data and Analytics is looking for a customer-oriented, analytical, and driven individual.
Our Client has a fast-paced, rapidly growing environment and will require flexibility to roll up your sleeves and participate in various roles to deliver success!
As part of Business Intelligence support team, the candidate will be responsible for providing analytical, data management, and admin / configuration support to maintain BI Support tools.
This person needs to understand the as-is’ business process & system functionality and identify areas for improvement and make recommendations to management.
This person will be hands on role and will work closely with business teams and IT across various geographies to deliver best of class support & solutions.
Engage with business stakeholders to understand technical issues / business requirements.
Triage and resolve support cases on system, process, or data issues.
Liaise with global support team members on issues and follow-the-sun hand-off, as needed Responsibilities.
Support global business users (via cases) with BI Tools intelligence and the relevant integrations for these applications.
Excellent knowledge of Excel specifically Pivot tables connecting to data sources via ODBC links.
Knowledge of at least one of the following BI Environments : Tableau / SAP BI
Able to write Macros using VBA
Knowledge of Oracle EBS and / or SalesForce.Com is a plus.
Work with the business user to understand the problem and resolve quickly to maintain the support SLA.
Maintains user roles, security profiles, workflow rules, and other system configuration options within BI tools and work with IT to address system bugs.
Responsible for business process understanding of BI modules.
Work cross-functionally with other teams for resolving issues.
Ensure deliverables are prepared to satisfy the project requirements.
Minimum of 3 years of hands-on experience in working on reporting applications / tools like Tableau / SAP BI environments
Experienced in a support environment : support process, escalation protocol, and adherence to SLA (service level agreement).
Experience in working in Project to Support’ transition.
Attention to detail and strong personal organizational skills and able to work in fast paced, high volume environment.
Self-directed and proactive approach to tackling problems and leveraging resources.
Experience on task prioritization, workload, and escalation management.
Ability to create reports and dashboards.
Strong verbal and writing skills, project and time management skills, ability to work in teams.
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment