Global Order to Cash Process Lead
Escazu, Costa Rica
hace 2 días

Role Summary

This is a new global role within the GBS Financial Services & Compliance team and is responsible for leading and driving end to end global process strategy, innovation and measurement of the Order to Cash Process.

Role is accountable for delivering standardization, optimization and governance for an organizational Order to Cash footprint.

Successful candidate will have a central role in critical operational, financial, and transformation decision making (and execution) and coordination for managing E2E process governance and driving strategic and tactical globalization of enterprise processes and systems.

This role will report to the Senior Director, San Jose Site Leader & O2C Global Process Owner.

Role Responsibilities

  • Global owner for process design & architecture and performance management for delivery of Order to Cash organizational objectives;
  • responsible for developing and delivering on global process strategic transformation.

    Develop and lead achievement of robust global process objectives in alignment with associated budget commitments and business case results

    Lead the identification, development and execution of digital strategies that standardize, optimize and innovate the O2C process

    Proactively monitor cross-functional and enterprise wide initiatives that impact people, processes and technology related to the operations of the O2C process and develop recommendations for the GPO to ensure alignment, maintain agility and mitigate disruption.

    Manage the relationship with key stakeholders including, but not limited to, US Payer Channel & Access, US Contract Strategy, Customer Service, US Managed Market Finance, Government Contracting, Controllers, Commercial Finance, Digital, Enabling Finance, Treasury, Global Tax, Corporate Audit, and identifying opportunities for collaboration and ensuring improvements are actively sought and implemented.

    Collaborate relentless with other functional Global Process Owners, Global Process Leads and FS&C site leads ensuring global alignment of priorities

    Create a culture focused on continuous improvement, internal controls and compliance; lead the maintenance of an effective internal control structure ensuring compliance with Pfizer policy and US GAAP, while proactively managing existing and new risk

    Anticipate changes to the operating and service delivery models ensuring process and organizational changes proactively reflect those risks

    Lead benchmarking activities and continuous assessment of global process performance measures. Establish cross functional guidelines on global process standards.


    Candidate demonstrates a breadth of diverse leadership experiences and capabilities including : the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

    BS Degree or equivalent in Accounting, Finance, Business Management or other business related field required

    Minimum 10 years experience of accounting or finance experience required in a Corporate Finance, Shared Service, or Public Accounting environment

    Experience working across multiple levels (including executive level) and function

    Demonstrated experience managing accounting and / or finance teams in a complex and global environment

    Strong business acumen and professionalism with the ability to interact effectively with colleagues in all functions and levels

    Ability to work in a high-performing team environment; demonstrated strong leadership in an increasingly complex and fast-moving environment

    Proven ability to execute large scale strategies and global projects while meeting and / or exceeding customers’ expectations

    Experience / background in evaluating business risk and implementing financial controls

    BPO Management experience

    Non-Standard Work Schedule, Travel or Environment Requirements

    Candidate should expect average to above average travel to other locations depending on project activities and related requirements to support activities, including business meetings and workshops.


    Additional Job Details

    Last Day to Apply : December 1, 2020

    Relocation Support Available

    Sunshine Act

    Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.

    These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.

    Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.

    Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.

    If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

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