Job Description :
The Solution Integration is a client facing role and the single technical authority for solutioning Add-On existing requests in the DXC organization.
They are the owner for all Delivery Led technical solutioning requests and the liaison between the Service Line, Delivery teams and the account / customer team for presales activities.
The Solution Integrator takes input from the customer and documents and define customer requirements.After requirements are defined, the SI creates standard solution components and / or collects collateral from various technical inputs to ensure alignment of the solution across our client’s requirements.
The technical solution and any contract / SOW need to be integrated into a cost-effective solution that meet the client's needs and maximizes DXC’s competitive advantage.
The SI must understand the DXC offerings and have a sound business understanding of how the solutioning and current pricing impact and how they can help improve the overall margin and performance of the accounts they support.
Upon completion of the solution, the cost for the related project work is compiled into standard cost model tools and the proposal is submitted for internal governance and customer approval.
Where there are more than one SI assigned to an account, One SI may take on a role of a coordinator of the resource assignments and act as a single point of contract for the account.
This is to reduce the need for multiple SI’s to attend meetings with the account, and to make the SI as efficient as possible
Solution Integrators must have the ability to effectively prioritize and manage multiple workloads (potentially across different clients), have a track record of delivering medium complexity IT solutions and possess a broad skill set in different technologies and project delivery models.
SI experience should cover the following areas :
Workplace and Mobility
Provide overall ownership and accountability for the solution including securing required solutioning resources, managing escalations, prioritization of workload, solution accuracy, and re-work / scope changes.
Create the proposal and pricing tables including commercial assumptions for NSSR responses.Assist in governance reviews and rework as required for the solution
Follow standard processed and tools within Request management process to provide solutions to customer demand
Understand the measurements and metrics to ensure compliance to process and achievement of targets / SLA
Work closely with partner organizations develop relationships to become a part of the larger team to improve the customer experience
Leverage partner organizations to gain feedback on solutions, understanding customer priorities and escalations, SLA or TAT issues, etc.
Work with stakeholders to ensure data accuracy and consistency in the workflow tools.Ensure components and work activities are assigned, the start and end dates are accurate to enable accurate milestone reporting.
Participate in any required meetings to explain, defend or obtain feedback on the solution.These may include pre or post sales governance meetings, customer calls, or any handoff between solutioning to the implementation teams
Carefully work to automate and improve processes to reduce effort and involvement in the solutioning processes.Do this by driving Shift left and creating repeatable standard content which can used to reduce SI involvement.
Expand the scope and usage of the GSI to reduce reliance on SME participation.
Through training and experience grow your understanding of the standard DXC offerings to build a wider skill set to enable less dependency on SME participations if different stages of the solution process.
Drive cost reductions and margin improvement by reducing the cost of the solution activity and solutioning choices to maximize margin where possible.
When acting as the coordinator :
First escalation path for Solution Integrators and partner teams for general solutioning issues and resolve escalations within their assigned accounts, hubs or clusters
Monitors SI and SME capacity and workload by reviewing forecast and metric reports for their assigned resources / accounts
Drive efficiency and TAT improvement within the team
Services as the primary interface to the solutioning function for the AGM, ARL, APL, GSS, and MSS for the account / Hub
Preferably 5 years of experience in relevant technology
Minimum of 5 years working experience within IT Operations, infrastructure services support
Excellent verbal and written communication skills
Demonstrated ability to "carry the room" when presenting.
Compelling writing and speaking ability; consultative skills.
Understands and addresses client issues in relevant business terms.
Communicates the value of technology in business terms
Thinks globally before thinking locally and promotes global processes and standards
Has a track record of success and the ability to get things done despite challenges and obstacles.
Maintains familiarity with DXC standard offerings as contained in what we sell
Demonstrated leadership skills and maturity in a collaborative working environment.
Demonstrated ability to build trusted relationships with clients
Consultative in interacting with clients, asking probing, relevant questions to draw out underlying issues and validate solution options.
Applies active listening techniques.
Ability to influence peers, team, organizational leaders and clients; challenges the current position.
Establish strong relationships with DXC strategic partners and external partners to drive high-quality solutioning
Takes responsibility for action and establishing direction for the team
Demonstrates expertise applying IT solutions to applicable vertical industry
Can translate a customer’s business or technical requirements and apply those to appropriate solutions
Understands the role of IT across a variety of vertical industry segments including key business processes and associated IT trends.
Applies industry knowledge to solution, client presentations, and proposal content.
Understands how to drive competitive solutions that address client business challenges / needs.
Demonstrates knowledge across a wide range of IT services and solutions, and knowledge of the strengths and weaknesses of competitor products and services.
Works well under pressure and thrives in achieving tight deadlines.
Experience of the following is desired :
Understanding of digital and implication on IT services
Understanding of customer digital requirements trends (e.g. IoT, AI, Cloud, Industry 4.0)
Understanding and experience of digital techniques (e.g. Agile, Scrum)
Application Migration to Cloud
Business Process Orchestration
Enterprise Application Integration / Cloud Eco-systems
3 Tier API architectures / API monetization
DevOps, Automation, Containerization, Server-less Architectures
Application Management across Hybrid environments
Modern Application Platforms / Application Networks