Role Overview

Working as part of a team and reporting to the GBS HR Tier 1 Supervisor, this role will support employees' inquiries via phone, chat and self-service ticket, providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services for Americas Region (Canada, US, Puerto Rico, Mexico, Costa Rica, Colombia and Brazil).

Is capable of understanding and being responsive to employee needs. With a customer-focused and professional manner ensures compliance with quality, legal and internal requirements, and documentation.

It holds accountability for driving standards, quality of HR data management for downstream systems, availability, and user-education on HR tools and channels and the quality of the HR user experience.

Likewise, responsible for providing HR reports and data requested and for the security of the information shared.

Having excellent communication skills, attention to detail and demonstrated team player skills.

Requirements

Competencies