Contributes to the implementation and continuous improvement of GTS processes to support Shared Services Organization functions in a highly complex global environment.
Participates in the execution of business processes and delivery of services to internal and external customers that support the vision and strategy of the GTS and the company’s strategic business plans.
Analyzes current business process, assesses the impact of emerging processes on current process and proposes solutions that drive performance of GTS teams.
Manages end to end processes for specific assignments or business entities while ensuring the delivery of high-quality processes for internal and external GTS customers.
Fosters an environment of collaboration in pursuit of common GTS and business goals. Inspires, motivates and guides others.
Develops leadership skills in others by coaching, mentoring, knowledge sharing and reinforcing. Encourages and facilitates cooperation within the organization and with global customer groups;
fosters commitment, team spirit, pride and trust. Expresses technical and business concepts, ideas, opinions and conclusions so that others understand or are persuaded to act.
Responsible for providing customer service and executing end to end processes.
Coordination and continuous improvement of current business processes within the assigned functional area of the GTS organization.
Offer production and operational support to the satisfaction of GTS customers.
Run payment proposals and execute weekly payment runs.
AP520 Uploads into Lawson.
Update SharePoint with weekly forecast projections.
Provide explanations for variances between weekly forecast cash projections and actual payment runs.
Participates in short and long-term planning sessions with the GTS management to implement process improvement in assigned functional area.
Collaborates with business partners and GTS management in order to provide properly controlled processes to meet internal / external customer needs.
Promotes an understanding of GTS roles, processes and activities to the business partners.
Executes end to end process to support GTS mission and vision.
Assist with assigned month end close activities within the assigned functional area.
Provide production and operational support to internal and external GTS customers.
Executes against key performance indicators that drive continuous improvement and staff performance.
Provides subject matter expertise and influence to the development of standards and changes to systems / applications / processes to support those standards.
Contributes to the development and delivery of training for internal and external users to ensure productive use of existing and new systems.
Ensures adherence to GTS procedures and guidelines supporting internal and external control environments.
Supports multiple ERP systems (Lawson and SAP).
Supports internal and external audit needs.
Provide guidance to GTS Analysts and GTS Specialists within their functional area.
Bachelor’s degree with 2 years of experience.
Working knowledge of Microsoft Office at Intermediate level.
SAP & Lawson Experience preferred.
Demonstrated subject matter expertise.
Demonstrated experience with Global Business Processes.
Shared Services experience in a managerial role or key individual contributor role.
Proficient in Spanish and English.
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