Foster a positive environment for work and professionalgrowth.
Work as a team player within the CCE to address customerquestions and technical issues.
Maintain or improve customer satisfaction through group andindividual effort.
Perform base customer support activities as needed,including phone support, field service and remote diagnostics, as well as :
Start-up and DCS commissioning at customer locations
Consulting and assisting customers in development ofcybersecurity plans and / or programs
Providing NERC CIP compliance support services
Performing vulnerability assessments on customer's controlsystems
Developing assessment reports and suggestingmitigation / remediation strategies
Implementing recommended mitigation / remediation strategies
Developing Emerson’s cybersecurity best practices and whitepapersrelated to security solutions
Installation, configuration and tuning of Ovationcybersecurity solutions
Manage and prioritize call records and workload; maintainaccurate documentation of all support by utilizing the SMS database and other tools.
Coordinate technical support processes and call escalationbetween various support organizations.
Interface with Emerson Field Support Engineers, regionaloffices and expert resources as needed to resolve issues.
Continually and proactively increase one’s technicalcapabilities, growing and establishing higher levels of expertise.
Maintain product equipment, support labs, and group capitalequipment.
Help to enhance the value of the Cybersecurity Center ofExcellence by contributing towards additional group activities / tasks, developing new internal / external solutions, and assisting with training (as appropriate).
The position requires a Bachelor of Science Degree inEngineering, Computer Science or equivalent.
Must have knowledge of cybersecurity appliances,applications, tools and techniques.
Must be highly competent with Ovation, networking, PWScybersecurity solutions, and antivirus solutions.
The position requires an advanced level of English B2 (additional languages are advantageous).
Possess advanced troubleshooting skills (i.e. diagnosing andresolving computer related issues).
The position requires good interpersonal skills andexcellent oral and written
communication skills in a formal environment.
The ability to work effectively with internal and externalcustomers is essential.
The position requires up to 70% travel.
The position requires availability to work different shifts,as required, including holidays, nights and weekends.
At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.
Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.
Join our team and start your journey today.