Collections Supervisor
Confidencial
Heredia, Heredia, Costa Rica
hace 2 días

Our client, a multinational company located in Heredia is looking for Collections Supervisor. The primary responsibility of this position is managing collections for North America and Latin America.

The Supervisor is a highly focused position for minimizing past due customer accounts, requires Identifying and resolving collections issues that ensures a service oriented and professional working environment.

DUTIES AND RESPONSABILITIES :

  • Provide supervisory leadership to the teammates
  • First point of contact for managers
  • Assist in establishing goals and timelines for collections team.
  • Responsible for team metrics and KPI’s, migrations, DTP’s, controls follow up
  • Ensuring teammates are representing Bridgestone in a positive manner and are complying with all policies, procedures, and regulatory requirements
  • Supporting team members that have questions on collections, order releases and others
  • Working the Escalation queue to assist customers who have escalated their issues / complaints.
  • Provide coaching and mentoring to all team members and improve teammate performance
  • Fosters teammate growth and continuous improvement
  • QUALIFICATIONS / REQUIREMENTS :

  • 3 to 5 years of customer service experience with at least three of those years in a supervisory role in a Collections Supervisor role
  • English Language skills (C1).
  • Bachelor’s degree in Business Administration / Finance / Accounting / Industrial Engineering
  • Advanced Excel Skills
  • Experience in collections tools
  • Yellow / Green Belt certified (desirable)
  • SKILL / KNOWLEDGE :

  • Demonstrated capabilities such as negotiation, resilience, communication, problem solving, critical thinking and interpersonal skills
  • Collaborative and proactive mindset (teamwork, communication).
  • Extremely self-organized and demonstrated servant leader skills
  • Great customer service
  • Ability to handle fast paced environment
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