Sales Operations Analyst
San Jose
hace 4 días

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.

On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.

If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

EOE AA / M / F / Vet / Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster :

Job Description

Working within the North American Sales Administration Operations group, the Sales Operations Analyst will be responsible for processing and providing order support to the North American Direct and Channel sales teams.

Key Responsibilities

Job Responsibilities :

  • Work closely with Direct Sales, Corporate Account Managers, Channel Sales, Provisioning / Licensing, Billing, Collections, and Finance for efficient order processing and fulfillment
  • Audit and process orders across all sales channels
  • Ensure Salesforce CRM customer data is accurate and in compliance with company policy
  • Assist with Sales reporting, reconciliation, and customer usage audits
  • Assist in the creation and documentation of standard processes and policies
  • Develop strong, positive relationships with internal teams and customers
  • Job Requirements :

  • Bachelors degree in business, finance, Administration, or related experience preferred
  • 3+ years of experience in Sales Operations, Order Management, Licensing / Fulfillment, Business / Accounting operations or Finance
  • Proficiency in Excel
  • Prior experience working for a cloud business software application company is highly desired

  • Prior experience with CRM systems; is highly desired
  • Strong analytical and technical skills
  • Ability to work independently and cross functionally
  • Strong interpersonal and exceptional problem solving skills
  • Highly organized with the ability to prioritize multiple functions and tasks while managing work time efficiently
  • Must be able to meet deadlines and handle stressful situations
  • Li-SH#1

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