Thrived in a B2C, mobile-first product role and delivered delightful features at scale
Experience finding innovative solutions for real-world, user problems, aligned with the business needs of a rapidly scaling organization
Past success analyzing data (experience with SQL a bonus!), drawing accurate conclusions, and adjusting strategy accordingly
Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
Excellent communications skills both in-person and in-writing, with a track record of persuading colleagues through compelling narratives grounded in data Preferred qualifications
An innovative and detail-oriented approach to problem-solving
The instinct to get on a whiteboard and explain your thinking
A bias for action and drive to go beyond the status quo
No ego. Strong focus on doing what is right for the customer and the company
A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth About the Job We’re working hard to make the Hopper app more engaging and personalized for our users, in order to increase engagement frequency, retention, conversion and ultimately the lifetime value of our customers.
Better understanding our users’ travel intent, through implicit behavior data and explicit feedback, will allow us to provide more relevant guidance and recommendations, build trust, and make our users feel smarter about their travel purchase decisions.
How can we recreate that old-fashioned trusted travel agent experience?The senior product manager on this team will have a huge impact on shaping the future of personalization at Hopper.
We are looking for a scrappy, creative, hands-on doer with a pinch of growth-hacker that will find innovative ways to make our users’ purchase journey feel more personal and compelling.
Are you up for the challenge?Product Managers at Hopper are smart creatives who obsess over the customer and will help transform Hopper from a disruptive startup into the global leader in mobile travel.
As a Senior Product Manager, you will work at the intersection of software development, data science, and user experience to solve real customer problems and create unique value.
You will need to dive deep into the data, develop an understanding of the competitive travel landscape, and take lessons on engagement and personalization from other verticals like gaming and e-commerce to build the case for new product features.
On any given day - whether you’re surveying customers to better understand their needs, partnering with engineering to scope a feature down to the MVP, or combing through data for new insights - your contribution will be critical to Hopper’s current and future success.
Manage a product roadmap for a set of features from inception through implementation and analysis : collect requirements, establish key performance metrics, craft the user experience, drive execution, and report on the impact
Collaborate closely with data science to dive deep into our data to understand our users
Work with business leaders to help shape business cases, including return-on-investment analyses for new product initiatives
Partner with design to ideate and wireframe new features that will be in the hands of millions of users across the globe
Pare down an ideal feature to the minimum viable product : identify what's essential for us to know if this is a good idea, what's not, and how can we limit cost and risk?
Understand complex technical issues, discern impact, and be able to explain the situation to maximize clarity and drive resolution
Well-funded and proven startup with large ambitions, competitive salary and stock options
WeWork All Access Pass OR Work-from-home stipend
$200 annual Carrot Cash travel stipend (available in most countries)
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams massive impact
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k (US) or Retirement Savings Plan (Canada)
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has seen its valuation more than double since early 2020, reflecting the strength of our mobile-only marketplace and the value customers are deriving from our proprietary suite of fintech offerings.
Here are just a few stats that demonstrate our recent growth : - Hopper’s valuation is now over $3.5B, reflecting the strength of its mobile-only marketplace and value customers are deriving from the company’s proprietary suite of fintech offerings.
Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year, and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%.
Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source : MIDT).
The company is on track to surpass $1.5 billion in travel sales this year, with 40% coming from the hotel and car rental categories.
Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent 50% of its revenue. - Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel fintech.
The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.
All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!