The Collections Analyst is directly accountable to the Collectability of the open or past due AR
Collectors are responsible for performing collection activities associated with various delinquent accounts, including reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies.
Manage collection issues, disputes, process and review account adjustments, and resolve client discrepancies. Work with customer service and billing department to resolve any billing-related disputes or issues such as but not limited to the incorrect invoice amount, price discrepancies, payment terms dates, Invalid PO's, product questions, etc.
Worked closely with sales, customer service, and other departments for overall customer satisfaction.
Collectors are to keep accurate and current notes on accounts, as well as documentation for any collections action taken.
Determine and recommend accounts for suspension and provide history and details.
80% - Perform related activities for debt recovery such as :
5% - Submitting customer disputes, following up on resolution and providing answers to customer
5% - Take inbound calls
5% Perform other related duties such as follow up on specific - targeted collection strategies, write off, refunds, order released related matters including prepayments, unapplied cash follow up, master data updates, handle sales reps request.
5% - Perform administrative duties (Attend / Participate of Weekly huddles, Finance and GBS Town Halls - upon management request -, One on One Sessions and Team Meetings