Operations Analyst - C09
Heredia, CR
hace 2 días
source : DirectEmployers Association

The Operations Analyst is an entry-level position responsible for providing operations support services. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.

Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information.

They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.

Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks / services provided.

Impact of the job holder is restricted to own job. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities : · Supports the E2E data flow for the application to ensure integrity and completeness of processes by performing job execution and completion monitoring, inbound monitoring, system setup and calendar configuration, outbound monitoring and execution.

  • Take responsibility for the accurate completion of the operational runbook of within the supported applications based on the calendar activities.
  • Adhere to key controls for operational process within the process handled.· Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices to perform operational tasks· Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
  • Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
  • Has limited but direct impact on the business through quality of activities provided in own area of work.· Provide to the team and management daily status of the calendarized activities and raise any concern if applicable· Interact directly with other GFT teams providing operational knowledge that contributes to issue resolution or improvement of the current runbook· Participate in the UAT tests needed for business enhancement, by performing job execution, inbound monitoring, system setup and calendars configuration and outbound monitoring and execution· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications : + Previous relevant experience in operational processes, share services, platform management+ Proficient in Microsoft Office+ General knowledge of client reporting across the industry and our competitors+ Proven organization and time management skills+ Demonstrated problem-solving and decision-making skills+ Consistently demonstrates clear and concise written and verbal communication skills+ Bachelor's degree / University degree is plus+ Advanced English+ Availability to permanently work on weekends (both Saturday and Sunday)This job description provides a high-level review of the types of work performed.
  • Other job-related duties may be assigned as required. Job Family Group : Operations - Core Job Family : Operations Support Time Type : Full time Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi (https : / / ) .

    View the "EEO is the Law (https : / / ) " poster. View the EEO is the Law Supplement (https : / / EEO Supplement Final JRF QA ) .

    View the EEO Policy Statement ( aa ) .View the Pay Transparency Posting (https : / / %20English ) Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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