Inside Sales Engineer/Technician I
emerson
San Jose de Costa Rica, San Jose, Costa Rica
hace 5 días

Description

The objective of the Inside Sales Engineer / Technician I position is to help optimize our quote to cash service levels by offering support to our internal and external sales force therefore strengthening the relationship with the customer.

Under supervision, the Inside Sales Engineer / Technician I will provide quote support and basic technical support to our internal and external sales personnel.

Responsibilities

  • Generate and select model numbers based on customer’s specific data or application
  • Develop quotations based on Emerson Customers and Representative’s requirements
  • Utilize system tools to provide customer product application support and review solutions as required with the Inside / Field Sales Representatives
  • Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility
  • Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer as promised. This includes the technical, commercial and competitive strategy appropriate for the selling opportunity
  • Have good working knowledge of Emerson quotation tools and pricing policies
  • Responsibility to continually enhance their knowledge of Emerson products, applications, and industries served
  • Provide backup and support for internal and external sales personnel / s to maintain good service levels
  • Provide consulting support to the Sales Facilitators / Order Management when processing an order
  • Provide support on technical consultation by Chat, phone or email
  • Understand and consistently apply Emerson commercial policies and business practices related to quote entry
  • Ensure compliance with import / export, contract and government requirements. Screen orders for compliance with the business unit Terms and Conditions and standards
  • Perform other duties as required
  • Requirements

  • Education : Engineer : Bachelor’s Degree in engineering Technician : Currently studying an engineering career
  • Bachelor’s Degree or advanced student in engineering
  • Experience : 1 year of sales related customer service experience is preferred
  • Experience as a member of a fast paced, customer-centric company where there was a spirit of teamwork between peers, a direct sales force and representative selling organizations, required
  • Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
  • Good written and oral communication skills (B2 English Level). If required good communication skills in Portuguese (only for Brazil operations)
  • Willing to work on flexible shift schedule based on business needs
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