Head of Operations
San Francisco de Heredia, CR
hace 5 días

Design Scales Services (DSS) is the internal design team that supports Campaign & Creative Services within Amazon Advertising, managing creative display advertising across multiple platforms.

The team insists on the highest standards and presents Amazon customers with timely, relevant, and appealing advertising that enhances their shopping experience.

DSS applies strategic insights to delight customers - driving discovery, engagement and trust.

DSS wants to continue scaling its global business, ensuring the effective use of its creative experts, aiming that customers perceive its creative outputs positively, and generating the desired performance for its advertisers.

We are looking for an experienced, driven, and detail oriented Manager of Program Management to focus on scaling our global operations.

Job responsibilities

Some key responsibilities include :

  • Continuously improve DSS operations by creating a roadmap of tasks to be automated or simplified, forecasting the resources and time needed to do so, sizing the short and long-term benefits such initiatives bring to the organization, and effectively drafting proposals for leadership approval.
  • Own Business Reviews, tracking current KPI performance towards yearly goals, ensuring the team continuously evolves towards having the most relevant KPIs to measure its success, and providing visibility to others in a succinct manner.
  • Supervise the creation of tools for our global operations to scale repeated tasks.
  • Supervise our global capacity planning and ensure teams are correctly staffed year-round, especially during peak seasons.
  • If this sounds like an exciting challenge, we would like to hear from you!

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