The Cybersecurity Engineer is a member of Emerson’s Power and Water Solution (PWS) Cybersecurity Center of Excellence (CCE).
This position focuses in the area of cybersecurity and will act as an integral part of a highly technical team focused on developing and delivering cybersecurity services and solutions to our customers.
Foster a positive environment for work and professional growth.
Work as a team player within the CCE to address customer questions and technical issues.
Maintain or improve customer satisfaction through group and individual effort.
Perform base customer support activities as needed, including phone support, field service and remote diagnostics.
Manage and prioritize call records and workload; maintain accurate documentation of all support by utilizing the SMS database and other tools.
Coordinate technical support processes and call escalation between various support organizations.
Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
Continually and proactively increase one’s technical capabilities, growing and establishing higher levels of expertise.
Maintain product equipment, support labs, and group capital equipment.
Help to enhance the value of the Cybersecurity Center of Excellence by contributing towards additional group activities / tasks, developing new internal / external solutions, and
assisting with training (as appropriate).
The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
Must have knowledge of cybersecurity appliances, applications, tools and techniques.
Must be highly competent with Ovation, networking, PWS cybersecurity solutions, and antivirus solutions.
The position requires an advanced level of English B2 (additional languages are advantageous).
Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related issues).
The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
The ability to work effectively with internal and external customers is essential.