Cybersecurity Engineer
Emerson
Costa Rica
hace 10 días

Description

The Cybersecurity Engineer is a member of Emerson’s Power and Water Solution (PWS) Cybersecurity Center of Excellence (CCE).

This position focuses in the area of cybersecurity and will act as an integral part of a highly technical team focused on developing and delivering cybersecurity services and solutions to our customers.

Responsibilities

  • Foster a positive environment for work and professional growth.
  • Work as a team player within the CCE to address customer questions and technical issues.
  • Maintain or improve customer satisfaction through group and individual effort.
  • Perform base customer support activities as needed, including phone support, field service and remote diagnostics.
  • Manage and prioritize call records and workload; maintain accurate documentation of all support by utilizing the SMS database and other tools.
  • Coordinate technical support processes and call escalation between various support organizations.
  • Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
  • Continually and proactively increase one’s technical capabilities, growing and establishing higher levels of expertise.
  • Maintain product equipment, support labs, and group capital equipment.
  • Help to enhance the value of the Cybersecurity Center of Excellence by contributing towards additional group activities / tasks, developing new internal / external solutions, and
  • assisting with training (as appropriate).

    Requirements

  • The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
  • Must have knowledge of cybersecurity appliances, applications, tools and techniques.
  • Must be highly competent with Ovation, networking, PWS cybersecurity solutions, and antivirus solutions.
  • The position requires an advanced level of English B2 (additional languages are advantageous).
  • Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related issues).
  • The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
  • The ability to work effectively with internal and external customers is essential.
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