Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
On the same token, Amazon strives to be the most Employee centric company in the world. You have an opportunity to join the growing Benefits Operations Services organization whose mission is to provide professional services to administer global benefit programs for Amazonians.
We are looking for a Product Support Analyst to manage day-to-day activities for Amazon’s third party online benefits enrollment tool, MyBenefits (aka Darwin).
We are seeking a candidate who is smart, driven, and a problem solver. The ideal candidate is someone who has a passion for systems and a drive to ensure critical systems work for employees seamlessly.
Providing System admin support for transitioned and new countries in our roadmap.
Participate in Acceptance Testing (UAT) after implementation of Darwin tool for New countries.
Ensure support issues are revised within SLA (service level agreements) and right quality output
Own and deliver training and documentation for operational support.
Accept and resolve Tickets that are escalated from ERC (Employee resource center) team.
Closing payroll (process manager) for the transitioned and new countries.
Help internal BOS (benefit operation services) teams with manual activities like downloading the reports, troubleshooting SFTP issue's, following up Darwin etc.
Relevant work experience in a similar role.
Knowledge of HR systems.
2-3 years of work experience
Ability to handle multiple competing priorities in a fast-paced environment
Self-directed and capable of working effectively in a dynamic environment
Have a hands on, roll up your sleeves mentality
Excellent written and verbal communications skills
Systems support experience, previous participation in system testing and system implementation activities a plus
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Knowledge in benefits administration processes or programs
Good in excel and MS office.