Senior Application Support Specialist
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 3 días

Responsibilities :

  • Identify and resolve issues related toapplication, database and integrations
  • Management of customer expectations bytaking responsibility for the progression of team requests and incidents,driving to resolution and customer satisfaction within the internal SLA targets
  • Ensure application availability throughproactive support and speedy resolution of issues
  • Support integrated applications with anunderstanding of system integration, test planning, scripting, andtroubleshooting
  • Assess the health and performance of theapplication and database. Intervene to drive improvements and / or optimizationas needed
  • Identify potential improvement areas andrecommend solutions
  • Establish, participate, and maintainrelationships with business units, customers, and IT subject matter experts inorder to remain apprised of direction, project status, architectural andtechnology issues, risks, and function / integration issues.
  • Required Skills / Experience :

  • BS or equivalent experience in a technical discipline(programming, analysis, or other strong technical area)
  • 4+ years of relevant experience with SQL, with fluency toread and write SQL queries
  • Self-starter able to work proactively and with minimalsupervision
  • Proven analytical competence
  • Team player with abilities to work in complexcross-functional and geographically diverse teams
  • Strong verbal and written communication skills with the abilityto communicate effectively with both business and technical individuals.
  • Fluent in English (role will interact regularly withstakeholders based in North America)
  • Programming experience in Java or .Net framework desired
  • Domain knowledge in Billing, Revenue Management, andFinancial applications desired
  • All-round IT applications knowledge e.g. implementingpackaged applications, systems integration, software development cycle.
  • Theideal candidate would have held roles within an IT department / consultancyproviding services to business areas / clients e.

    g. any of the following : consultant, project manager, business analyst, designer, solution architect.

  • Served in a technical team lead or architect positionpreferred
  • Experience interacting with third party IT vendor resources,preferably in an on-shore / off-shore model
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
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