Identify and resolve issues related toapplication, database and integrations
Management of customer expectations bytaking responsibility for the progression of team requests and incidents,driving to resolution and customer satisfaction within the internal SLA targets
Ensure application availability throughproactive support and speedy resolution of issues
Support integrated applications with anunderstanding of system integration, test planning, scripting, andtroubleshooting
Assess the health and performance of theapplication and database. Intervene to drive improvements and / or optimizationas needed
Identify potential improvement areas andrecommend solutions
Establish, participate, and maintainrelationships with business units, customers, and IT subject matter experts inorder to remain apprised of direction, project status, architectural andtechnology issues, risks, and function / integration issues.
Required Skills / Experience :
BS or equivalent experience in a technical discipline(programming, analysis, or other strong technical area)
4+ years of relevant experience with SQL, with fluency toread and write SQL queries
Self-starter able to work proactively and with minimalsupervision
Proven analytical competence
Team player with abilities to work in complexcross-functional and geographically diverse teams
Strong verbal and written communication skills with the abilityto communicate effectively with both business and technical individuals.
Fluent in English (role will interact regularly withstakeholders based in North America)
Programming experience in Java or .Net framework desired
Domain knowledge in Billing, Revenue Management, andFinancial applications desired
All-round IT applications knowledge e.g. implementingpackaged applications, systems integration, software development cycle.
Theideal candidate would have held roles within an IT department / consultancyproviding services to business areas / clients e.
g. any of the following : consultant, project manager, business analyst, designer, solution architect.
Served in a technical team lead or architect positionpreferred
Experience interacting with third party IT vendor resources,preferably in an on-shore / off-shore model
Proven previous job stability, including maintaining long-term work relationships with former employers
Must be able to clear the company’s pre-employment screening
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