Manager, Content Management
Amazon
San Jose, CR
hace 20 horas

Job summary

Within Amazon, the Customer Trust and Partner Support (CTPS) Content Management team creates and maintains high-quality, user-centered content consumed by Selling Partners, Support Associates, and Risk Investigators.

We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers.

This team is looking for a strong people manager with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.

The successful candidate will lead a team of technical writers and editors. This includes managing relationships with direct reports, the wider team, customers, and business stakeholders.

You will be responsible for resource planning and allocation, setting and then delivering on goals, and managing the team’s performance.

You will be comfortable doing your job autonomously. You will also be expected to collaborate with global stakeholders to drive content-related programs from conception to delivery.

The ideal candidate is a people manager capable of effectively managing the full spectrum - from coaching low performers to promoting high-achievers.

They will have excellent analytical skills, attention to detail, and thrive in ambiguous situations. They will be a strong verbal and written communicator, be comfortable prioritizing, and be able to lead their team through frequent change.

Key job responsibilities

  • Lead and manage a team of technical writers and editors.
  • Resource planning and allocation.
  • Setting and delivering on goals.
  • Collaborates with global stakeholders on content-related programs.
  • BASIC QUALIFICATIONS

  • 3 years experience managing a technical writing or documentation team.
  • 5 years experience working in editorial teams.
  • Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
  • Skilled at managing people : hiring, team building, conflict resolution, and performance management.
  • PREFERRED QUALIFICATIONS

  • Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.
  • Strong proofreading skills and experience creating and maintaining style guides.
  • Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
  • Experience in management of instructional content strategies including content reduction, content tagging and metadata strategies.
  • Experience creating and refining content products to meet customer needs; acquiring customer feedback to drive innovation.
  • Experience with HTML, XML, DITA, and content management systems (CMS).
  • Excellent oral and written communicator, comfortable with frequent cross-functional and senior management contact and able to influence without authority to deliver results
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