Job Responsibilities :
Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email or web.
They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers.
Support Engineers are part of a team responsible for providing an outstanding technical support experience to our business customers.
From problem identification to full resolution, they will own and manage the customer experience over the phone and Web.
When needed, they will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
They will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. Core Responsibilities :
Required Skills :
Technical Acumen : We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence.
Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below (depends on the PCY or POD) :
oadministering Linux (boot process, file systems, network device and protocol configuration)
orouting and routing protocols such as BGP or OSPFoone or more shell environments (BASH, sh, tcsh, ksh, etc.)ocore OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAPoIIS and HTTP protocol
Desired Skills :
Authentication (Kerberos, NTLM) Permissions (Security groups, inheritance) Group policies AD Replication