Sr. Program Manager
Amazon
San Jose, San Jose, CRI
hace 17 horas

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe?

What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?

Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions?

Do you like to innovate and simplify?

Our mission in Buyer Risk Preventions (BRP) is to make Amazon.com the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.

As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

As a Program Manager in BRP, you will be responsible for creating and managing roadmaps for building new solutions to prevent fraud in new and growing countries.

You will be working closely with businesses and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate tradeoffs to optimize time-to-market, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams.

You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams.

You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.

You will be responsible for analyzing and identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention.

You will need to collaborate effectively with business and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards.

You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner.

In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences.

This is a high impact role with goals that directly impacts the bottom line of the business.

The role requires a seasoned individual who has excellent experience as a Program Manage and comes from a similar fraud prevention domain.

  • Master’s degree in business, engineering or a related field.
  • Experience in building customer-facing payments products
  • Experience with Localization, tailoring customer experiences to specific and local customer needs across the globe
  • Strong bias for action and be able to work iteratively.
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Excellent written and verbal communication skills.
  • Experience using data to illustrate business conclusions
  • Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
  • Meets / exceeds Amazon’s leadership principles requirements for this role
  • Meets / exceeds Amazon’s functional / technical depth and complexity for this role
  • Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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