Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards not to mention various social and recreational activities, all of which are location specific.
Position summary :
A Physical Security Representative is responsible for effectively interact with internal customers and external vendors to provide and process information in response to inquiries, concerns and requests pertaining to products and services.
You will act as a liaison supporting the physical security team while meeting goals, objectives and demands of the organization and adhering to policies and procedures.
The main objectives are to provide Best in Class Customer Service and ensure the highest level of customer satisfaction and experience to both internal and external customers are achieved.
This includes identifying and supporting continuous improvement efforts and engagement in process improvements to enhance the service to our customers.
This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.
Essential duties & responsibilities : (detailed description)
Building Security Systems
Maintenance, update, storage and control of physical security documentation, regularly audits systems to comply with internal controls and legal requirements
Share monthly materials with Managers, such as reporting, FAQs, tracking of key metrics, among others.
Support different teams within Stryker on access control, camera / CCTV, visitor management, uniformed guards, and other security tools.
Partnership with vendors on supporting the security tools in place by being the first line of help for internal customers.
Answer incoming calls during business hours and respond to the client’s questions and concerns.
Research client inquiries and complete follow-up outbound calls or e-mails as needed to keep client informed.
Other duties as assigned.
Monitoring and Reporting
Manage the monitoring of Stryker assets using Everbridge and report events to site point of contact(s)
Communicate out to sites on terminated employees to verify that the terminated individual is not in the access control system for the site.
Serves on physical security projects to support organizational projects, in partnership with the global physical security team.
Communication to internal and external customers, help with creating support documentation, design work, etc..
Proposes improvements to existing processes and aims for excellence in execution and service to all stakeholders.
Education & special trainings :
Bachelor’s degree or equivalent relevant work experience required
Qualifications & experience :
Relevant working experience within a matrixed international company (preferably with US-based headquarters or a Multinational company).
The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills.
Fluent spoken and written English required. Any other language is a plus.
Strong analytical skills, orientation towards creative problem resolution and ownership of achieving excellence in deliverables.
Demonstrated ability to build relationships and influence at all levels of the organization and across multiple functions
Ability to produce high quality work while prioritizing multiple simultaneous deliverables and working in a fast-paced, demanding environment
The candidate have the ability to resolve end user problems quickly.
The candidate also have the ability and judgment to escalate support requests as part of the Information Technology team.
Project management experience preferred
Ability to collaborate with cross functional organizations to support key initiatives
Good organizational and time management skills
Ability to work nights and weekends
Position may require non-traditional work schedule and on call support.
Physical & mental requirements :
Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force constantly to move objects.
Generally involves sitting most of the time.
Must be able to operate common office equipment (e.g. computer, printer, copy machine, calculator, telephone, etc.).
Must be able to review printed and handwritten materials.
Must be able to communicate telephonically and with large groups of people.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https : / / careers.
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