HRSS, Product Support Manager
Calle Blancos, CR
hace 14 días

Amazon is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

  • Manage a team of Product Support Analysts and oversee the hiring, onboarding, training and development of team members
  • Develop key metrics and performance indicators to measure overall performance and provide foundation for continuous improvement
  • Work with the Global Product and Business leaders to drive testing and operational projects for multiple HR systems
  • Assist team members with complex system issues as they arise. Coach, develop and provide feedback to improve team performance
  • Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
  • Proactively engage other regional Product Support Leads to share best practices, simplify internal processes and ensure consistency among regions
  • Development, analysis and improvement of new strategies and procedures with the ability to develop, plan, and implement short- and long-range goals
  • Solve complex customer issues and drive operational excellence in everything we do. This includes creating processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects
  • Owning key operational metrics, supporting in-depth business reviews and communicating to senior management
  • Lead the roll out of new tools and systems to HR teams including execution of testing, and training tasks
  • Communicate effectively across teams to meet project timelines and deliverables
  • Contribute to the strategy and execution of program deliverables. Vocalize team challenges and successes, and use those to recommend changes to program design
  • Have a hands on, roll up your sleeves mentality
  • Candidate should have college degree or similar qualification
  • 6 8 years of relevant experience
  • Knowledge of HR systems
  • Systems support experience, previous participation in system testing and system implementation activities a plus
  • Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
  • Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Knowledge of PeopleSoft or other ERP system experience HR, digital document management, Salesforce, or timekeeping system background a plus
  • Excellent written and verbal communications skills
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Self-directed and capable of working effectively in a dynamic environment
  • Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.

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