Business Analyst Santa Ana, Costa Rica
Do your talents lie in simplifying and improving business processes? Are you ready to offer up your skills in a global business that’s committed to moving money for the better?
Join Western Union as a Business Analyst.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better requires process discipline and simplification
We require you to take on complex analytical responsibilities within multiple teams and projects in Western Union. You would lead the analysis of the business performance of customer and financial KPIs, identifying insights and facilitating opportunities for improvement.
Also, you will evaluate business processes, anticipate requirements, uncover areas for improvement, developing, and implement solutions with a cross-functional team.
You would Improve and maintain governance processes and data management for performance tracking and reporting, as well as develop ways of performing business KPI tracking and improve current ones.
You would work on models, create dashboards, and prepare presentation analyses with recommendations to assist senior management with strategic decision-making.
You must have an eye for detail when it comes to data, business processes, and producing accurate reports. In some instances, you will need to update existing reports and models and work on quality, defect, and stakeholders’ management.
For this role, it is preferred that you would have experience in Technology or Financial service industries in the analyst or similar roles and a degree in economics, IT, finance, business administration, statistics, industrial engineering, or similar.
Be a great communicator fluent in spoken and written English (81%-B2+) language as you’ll have to work in large multinational global programs with people from different latitudes.
Showcase good analytical and evaluative skills in tasks.
Experience creating detailed reports and giving presentations but also working with SQL, large datasets, and visualization tools (Power BI, Tableau, etc.
Strong interpersonal skills, good at presenting and drawing data-driven conclusions. Highly entrepreneurial, ready to roll up your sleeves and a natural problem solver.
Join us, and let’s connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran ( status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.