Human Resources Contact Center Seasonal Associate
San Jose, CR
hace 1 día


Join Amazon’s HR team and help make a difference for all Amazonians! We are hiring Associates for our Employee Resource Center (ERC)

The ERC department is part of the HR organization. The ERC area is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others.

The ERC associate is an HR representative that takes care of phone related contacts from Amazon employees across the US, EMEA, Canada and LATAM.

Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience.

In this role you will master your research skills and ability to resolve HR issues coming in via the ERC phone system while using our case management system to document and track every call with high level of accuracy.

Moreover, you will encourage self-service tools available for all employees.

As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors.

  • You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis;
  • put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.


  • Customer service industry experience (at least 6 months).
  • Fluent communication and writing skills in English (85%).
  • 20MB download and 4MB upload internet speed availability.
  • Schedule flexibility (as we support a 24x7 operations).
  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
  • High School diploma.
  • Experience dealing with customers and use of empathy skills

  • Experience using Knowledge database and researching skills.
  • HR experience (Payroll and Benefits).
  • HR technical abilities, HR software preferred.
  • Third language a plus.
  • Basic US legislation Leave of Absence and Accommodations knowledge.
  • 1 year of Leave and / or Accommodations experience, to include : previous work in a leave of absence and / or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and / or disability pay benefits that apply to a specific situation, and establishing / executing a case management plan.
  • Knowledge of US federal and state leave and disability laws.
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