Robotic Process Automation Lead (RPA Front Line Manager)
Equifax, Inc
Heredia, Heredia, Costa Rica
hace 15 horas

Equifax Robotic Process Automation unit is looking for a professional to become Robotic Process Automation Lead, responsible for all day-

  • to-day efforts of an assigned group of associates to : plan, coordinate and monitor projects; assure compliance on due dates;
  • plan for and execute on required staffing needs and proactively provide coaching and feedback when required.

    Duties and Responsibilities

  • Manage the day-to-day tactical functions associated with automation programs and this includes planning, coordinating, executing and monitoring RPA projects
  • Work closely with IT to ensure that applications support continuous improvements around quality, cycle time and operating efficiency
  • Interact with customers as it relates to data integrity, data operations processes, reporting methods and troubleshooting / problem-
  • solving in a timely manner

  • Closely monitor productivity and quality, ensuring both are consistently met and take corrective measures when needed.
  • Maintain operating metrics

  • Plan, coordinate and attend calibration meetings with business owners and peers
  • Maintain an assertive communication; keep day to day effective contact with Business Owners and senior leadership teams
  • Deliver and report on savings to global operations by executing and tracking benefits on automations.
  • Looking constantly for development as well as continuous improvement for the entire team.
  • Contribute to the service improvement efforts of the team and implement changes in a positive way.
  • Provide leadership and technical expertise to a team of analyst as it relates processes automations and productivity.
  • Participate in value-added planning, budgeting and forecasting activities.
  • Participate and deliver special projects / assignments such process improvements initiatives.
  • Administers, orchestrates and controls the virtual workforce in the operational environment.
  • Focused on continually improving the robots’ operational performance using the tools and technologies in place as well as improving them.
  • Uses advanced reporting and analysis functions based on a detailed logging system to optimize resource use and the stability of in place robots and artifacts.
  • Requirements / Experience

  • Bachelor or higher degree on Computer Science or related with 5+ years’ experience on data analysis or programming.
  • Team player with experience in leading and collaborating cross-team to ensure successful delivery of solutions.
  • Experience leading automation's teams and projects.
  • Certified in LEAN methodology is desired.
  • Certified Project Manager is desired.
  • Proven Experience and knowledge about Robotic Process Automation is desired.
  • Minimum 3 years of experience as Delivery Manager or related experience
  • Minimum 5 years experience in programming, is a must
  • Fully bilingual English Spanish (high level).
  • Advanced problem solving skills
  • Primary Location : CRI-Heredia

    Function :

    Function - Project, Program and Process Management

    Schedule : Full time

    Full time

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