Service Desk
Concentrix
Heredia, CR
hace 2 días

Responsibilities :

  • Interact with Amherst employees over the phone, in person or via video conferencing to bring resolution to reported issues
  • Diagnose and research complex issues involving multiple networked systems
  • Provide excellent customer service in demanding situations
  • Escalate issues to systems & network engineering or security as appropriate
  • Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees
  • Install and configure hardware and software on desktop computers and laptops
  • Requirements :

  • 3+ years of desktop support supporting medium to large size businesses
  • In-depth experience with Microsoft Windows 7, 10 and Office 2016
  • Experience supporting Mac hardware and OS / iOS platforms
  • Experience utilizing MDMs such as Meraki and JAMF
  • Process-driven with experience utilizing IT ticketing systems
  • Strong time management skills and the ability to prioritize workload
  • Self-motivated with the ability to proactively identify areas of needed improvement
  • Experience with Jabber or Slack and Cisco Call Manager is preferred
  • Enthusiastic team player with excellent written and verbal communication skills
  • Ability to lift up to 60 lbs. for equipment installation
  • Ability to crouch beneath desks for workstation installation
  • Ability to work on ladders for wireless system maintenance, etc.
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