Staff Business Process Analyst
National Instruments
Lagunilla, CR, CR
hace 1 día

National Instruments is seeking a Customer Operations Business Process Analyst for the Customer Operations organization. The Process Analyst will be part of the Operational Effectiveness organization that collaborates with Customer Operations teams on process and data analysis to drive operational efficiencies, effectiveness, insight, and results.

The Process Analyst role will be responsible of driving global standardization of processes around Customer Operations. This person will be located in Costa Rica but required to travel and understand regional needs into driving alignment and process standardization.

This role will be key towards driving alignment and moving the organization towards automation of processes and continuous improvement of processes where possible.

Responsibilities :

  • Map processes and drive documentation governanceDrive global process standardization understanding regional needs to differentiate
  • Process ownership and execution of needed changes towards simplification
  • Identify, recommend, and validate process standardization towards automation
  • Research, investigate, and recommend improvements to workflows and business processes
  • Ensure company follows compliance standards and regulations
  • Align processes with business policies in partnership with decision makers and dedicated teams
  • Collaborate with Operational Effectiveness teams into finding standardization and improvement opportunities along with documenting processes and changes
  • Define success measures and corresponding metrics
  • Establish and own revision of target settings for key processes
  • Validates process alignments with system changes
  • Key Performance Objectives :

  • Ability to understand complex processes
  • Design processes that scale globally and flex regionally
  • Identify opportunities to standardize process across the organization
  • Achieve desired results by utilizing project management, process design, and change management methodologies
  • Successfully govern the documentation of processes
  • Identify and understand process gaps
  • Successfully coordinate with Learning and Development to ensure employee’s success with process changes
  • Cross regional / functional support within Customer Operation such as Core Customer Operation, SOMS, CaDD and others
  • Collaborate with stakeholders from other department such as IT, HR, Finance and Manufacturing to align with the Customer Operation process
  • Strong Communication, Negotiation and Presentation Skills
  • Qualifications

    Required qualifications :

  • Ideally the candidate should have a degree in Business Administration, Industrial Engineering or related
  • Ideally have 1 to 2 years of experience in process design and / or process standardization
  • Experience in process mapping
  • Ability to take an analytical approach to problem solving
  • Ability to embrace change and ambiguity
  • Ability to influence others who they don’t have authority over
  • Be able to identify and solve customer information and process issues
  • Be able to display a high degree of ownership and accountability
  • Revise and recommend targets in alignment with organization’s objectives and strategies
  • Preferred Qualifications

  • Experience with :
  • oLean Six Sigma methodology (Yellow / Green Belt Certificate)

    oProject management (PMI)

    oBusiness process analysis, design, improvement, and problem skills

    oIdentifying defects in business models and operations

    oRoot cause analysis methodologies

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