Senior Instructional Designer
Western Union
Santa Ana, San Jose, Costa Rica
hace 1 día

Senior Instructional Designer Santa Ana, Costa Rica

Motivated by ourvalues : purpose driven, globally minded, and trustworthy & respectful

We’rea FinTech that’s using insight from customers andcolleagues worldwide to improve financial services for families, smallbusinesses, multinational corporations, and non-profit organizations.

We’re ateam of over 10,000 people spanning 200 countries and territories. We believewhen money moves, better things happen.

Better requiresprocess, discipline and simplification

You’ll work closely with global leaders, managersand subject matter experts to set priorities, align projects to strategicobjectives, and ensure training materials are effective, current, and relevant.

We’ll look to you to contribute to designing and delivering effective andcontinuous interactive learning content for customers, agents, and customer servicerepresentatives.

You’ll combine your expertise on interactivelearning development and creative thinking and utilize the understanding of howthese integrate with the broader goals of the business unit and company.

You’llmanage the end-to-end process of multiple instruction design projects, performcontinuous evaluations on the courses, and seek a way to improve the trainingfor its audience.

You might be anstrong technical writer using andragogy concepts.

For such an essential role, you’ll need to be aUniversity Degree Professional in any Graphic Design or Publicity field and youmust have an expert knowledge and strong proficiency in Adobe Creative Suite2020 including Photoshop, Illustrator and In Design, strong fundamentals intypography, layout and image manipulation, As well you will be required to havea minimum of 5 years of training experience as an instructional designer withtools like Storyline, Rise, and Captivate.

As you will lead a group ofdesigners, will be also required to have Managerial skills and experience.English proficiency at level B2+ will help you to outstand in the role.

Join us, and let’smove money for better

Western Union is transforming its business andshaping the financial services sector by driving quality, convenience, andcustomer service to new levels of excellence.

It’s an exciting time for ourorganization, as the largest cross-border money transfer operator, trusted bymillions of consumers around the world.

If you’re ready to unleash yourpotential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our peopleto grow and develop. You’ll have plenty of opportunities to learn new skillsand build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to ourculture and success. Western Union is proud to be an EqualOpportunity-Affirmative Action Employer.

The company will provide accommodationto applicants, including those with disabilities, during the recruitment process,in accordance with applicable laws.

We are committed to equal employmentopportunity regardless of race, color, religion, sex (including pregnancy orrelated medical conditions), national origin, veteran status, sexualorientation, gender identity, age, disability, marital status, or any otherprotected category.

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