Remote Dynamics AX 2012 Business Analyst
UA Brands
San Jose, CR
hace 6 días


The Dynamics AX Business Analyst is responsible for enabling effective and efficient use of UA Brands’ ERP, Microsoft Dynamics AX 2012R3.

As a strong business partner this resource should understand business challenges and opportunities and work with our IT resources to facilitate configuration and maintenance of value-added solutions to meet business requirements.

Additionally, this position is responsible for troubleshooting and problem resolution.

This person will act as a techno-functional subject matter expert for internal teams on Microsoft Dynamics AX projects (implementations, customization, integrations and more) and will be responsible for facilitating cross-functional requirements gathering and subsequent testing sessions.

Other responsibilities include light project management, data import, bug and enhancement ticket management, and process flow documentation.

This will be a remote opportunity for someone residing in Costa Rica

Essential Duties and Responsibilities :

  • Analyze business process issues and improvements and provides solution recommendations to Business and IT management in timely manner.
  • Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify cause, and anticipate implications.
  • Investigate problems with AX ERP modules (Finance, Call Center, Retail, Sales and Marketing), diagnose root causes, and resolve issues.
  • Document and assist users in defining Business Requirements, process maps, and use cases.
  • Investigate Feature Requests, clarify objectives, understand software functionality and recommend solutions using industry best practices.
  • Lead functional and technical requirement gathering, gap analysis and documentation on MS Dynamics AX 2012.
  • Participate in new software implementation and projects.
  • Develop project plans, establish and meet target dates and budget.
  • Fulfill ad-hoc business reporting needs and assists with interpretation of data.
  • Collaborate with developers, DB admins and end users.
  • Assist the programmers and developers through designing, programming, testing, deploying, maintaining, and supporting User initiatives.
  • Create and maintain documentation and standards including all pertinent IT Service Catalog entries.
  • Provide references for users by writing and maintaining user documentation; providing help desk support; training users.
  • Work with all teams including technical, functional, as well external and offshore software.
  • Education / Experience / Skills :

  • BA or BS degree in Computer Science / Information Systems or related field.
  • 3 + years of Microsoft Dynamics AX 2012 ERP Systems support experience. Extensive knowledge of Microsoft Dynamics AX 2012 Finance modules including AP, AR, General Ledger, and Sales & Marketing.
  • 3+ years of experience supporting and understanding of business processes for Dynamics AX 2012 ERP.
  • Should have completed at least 1 Full Life-Cycle Implementation of ERP. Hands-on implementation experience.
  • Demonstrated experience implementing / optimizing Dynamics AX 2012 R3 for commerce related businesses.
  • Experience in ERP gap analysis and requirements gathering.
  • Excellent communication, project management & presentation skills.
  • Time management skills are a must; as well as the ability to be flexible and creative.
  • Excellent documentation skills.
  • Strong analytical skills are required.
  • Ability to handle multiple tasks concurrently.
  • Ability to establish priorities, work independently, and manage deliverables without supervision on time and on budget.
  • Appropriate handling of confidential information.
  • Prior experience working with teams of developers including offshore.
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