it senior business analyst 45 triage it senior business analyst 45 triage
Excelsis Talent
Heredia, Heredia, Costa Rica
hace 1 día
source : Fidanto

Essential English 80 required br br Job Description br br sólo dice This is a business analyst position for the Triage Production Support team to provide resolutions to product related or operational issues The analyst will work with a team comprised of multiple technical disciplines software database and QA He she must be a proactive leader and communicator with a strong sense of accountability and a day 45 to 45 day focus on results This role requires a strategic analytical and common 45 sense approach br br Responsibilities br Acts as the key point of contact for incident tickets and inquiries from internal customers across multiple business units br Manages internal customer expectations and provides consistent and exceptional customer service br Leads and coordinates the production support team br Oversees the end 45 to 45 end process of identifying analyzing prioritizing and resolving incident tickets br Responds to system failures by notifying the customer capturing incident related information and contacting any system or application engineers required to correct the problem br Conducts incident reviews to assess the causes impacts and corrective action resulting from critical system failures br Coordinates the development of training plans and a centralized knowledge base br Demonstrates solid business and technical understanding of our products platforms and processes br Develops process and procedures aimed at improving efficiency effectiveness transparency and accountability br Identify areas of improvements and propose solutions to enhance product quality based on historical problem trends br Develops metrics and reporting to analyze incident trends measure service levels and monitor work load vs capacity br br br br In this roll as defined in the job description the job is broken down into 2 functions br 1 Daily Operations 80 br 2 Process Improvement 20 br br Skills Required br In the Daily Operations function there is a lot of critical thinking highly analytical though troubleshooting coordination follow 45 up multi 45 tasking and conflict resolution The key sub functions are monitoring auditing and reconciliation br 4 43 years business operations project management financial or data analysis experience with a financial services company or an internet software company Some product management experience also preferred br br Ability to thrive in a fast 45 paced dynamic and deadline 45 driven environment br Self 45 motivated resourceful and possessing a high level of initiative br Superior critical analysis and problem solving skills with strong attention to detail br Experienced in using data to generate quantitative and qualitative analysis br Strong organization and time 45 management skills to handle multiple tasks and meet project deadlines br Ability to see projects through from start to finish with minimal guidance br Ability to command meetings and coordinate peers to accomplish projects and resolve problems br Outstanding interpersonal and communication skills with the ability to effectively interact with internal and external teams at all levels br Ability to succinctly report to management status on key initiatives and or present recommendations to maximize operational performance and efficiency gains Operational technology background or the aptitude to research and learn complex technologies and processes br Flexible enough to work with different technical skill levels and skill sets br Ability to think out 45 of 45 box and not to be limited to existing designs and implementation br Strong understanding of business process analysis system analysis and data analysis br Ability to establish and maintain effective cross 45 functional working relationships with managers employees external clients vendors and or customers br Ability to prioritize and respond to frequent demands of multiple customers br Presentation skills and ability to convey data are required br Prior experience with developing business requirements and or functional specification documents br Ability to assist the Business in translating functional requirements to the technical specifications br Prior experience in developing SQL Queries in Microsoft SQL server is a plus br High School Diploma required br p

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