Selling Partner Risk Operations ACES Kaizen Promotion Officer (KPO)
Amazon.com
Calle Blancos, CR
hace 1 día

Position Overview

ACES (Amazon Customer Excellence System) is Amazon Operation’s culture of continuous improvement. As a strategic partner for contact center leadership, the Selling Partner Risk Operations ACES Kaizen Promotion Officer role (SPRO ACES KPO) will continuously improve our risk operations processes and services by driving high impact improvement projects as well as daily process improvement activities focused on quality, efficiency, and consistency.

Position Responsibilities

  • Support and improve the Selling Partner Risk Operations ACES program as part of worldwide network of Kaizen Promotion Officers (KPO)
  • Work within KPO network to develop delivery standards for Lean and Six Sigma methodologies.
  • Oversee intake mechanisms to identify and disposition continuous improvement ideas from contact center staff
  • Support site leadership in strategic planning. Deliver data and analysis to help prioritize projects and initiatives.
  • Own and manage the Site Gemba quality system, which includes (but is not limited to) daily Gemba walks, Fix-It meetings, deliverables tracking and monitoring.
  • Teach and mentor site staff to understand and carry out the components of a continuous improvement program.
  • Lead data collection, time studies, and other data analysis as part of continuous process improvement efforts.
  • Oversee pipeline and ongoing docket of process improvement projects.
  • Coach project resources on relevant tools and methods for discovering and implementing process improvements.
  • Proven track record of being :

  • Passionate about Customers
  • Good at listening
  • Naturally curious about how things work
  • Never satisfied with the status quo
  • Courageous (willing to stand up for their ideas within appropriate guidelines)
  • Successful in following-up and getting things done
  • Analytical problem solver
  • 1. Bachelor’s Degree from an accredited university, preferably in Engineering, Technology, or Business.

    2. 3+ years experience in program / project management or an equivalent operational role.

    3. Proven experience and knowledge of process improvement tools, methods, and techniques.

    4. Project management experience.

    5. Experience in or demonstrated ability to lead people / teams without formal responsibility and interacting and building rapport with teams of all levels

    6. Experience communicating and presenting to groups

    1. Prior experience on working with statistical tools like JMP, Minitab etc.

    2. Ability to interpret, analyze, and understand complex data sets.

    3. Ability to influence stakeholders across the organization without direct reporting lines.

    4. Demonstrated ability to develop and execute project roadmaps.

    5. Self-Starter and Change agent with the ability to lead change at a functional level.

    6. Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills.

    7. Experience working as part of a global team with multiple time zones and geographically disperse resources.

    8. Proven ability to develop new ideas and creative solutions.

    9. Proven ability to work successfully in an ambiguous environment.

    10. Proven ability to meet tight deadlines and prioritize work.

    11. Certified Lean Six Sigma Green / Yellow Belt from a reputed institute or organization.

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