Technical Account Specialist
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 23 horas

Provide user account maintenance (add / delete / update) service for client

Serves as project coordinator for program scheduling and fulfillment.

Conducts final quality analysis on projects, reviewing accuracy of output.

Support implementation and testing of automation and process improvements

May participate and provide input to the design and testing phases of new projects

Client interaction will be based on email responses to client submitted tickets.

3+ years of relevant experience in similar roles

Advanced oral and written English communication skills (B2+, C1)

Good organizational and project management skills.

Good customer service skills.

Good ability to work independently and in a team environment

Good analytical and problem solving skills.

Basic knowledge of computer systems, networks and cloud based technology

Basic understanding of systems capabilities, software platforms and processes.

Basic knowledge of PC office software tools.

Experience working with internal customers

Basic understanding of the US banking, lending, and credit industries.

Knowledge of consumer credit policies, procedures and regulations highly preferred

Knowledge of Experian products and systems preferred

Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience preferred

Proven previous job stability, including maintaining long-term work relationships with former employers

Must be able to clear the company’s pre-employment screening

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