ES Tech
Calle Blancos, San Jose, CRI
hace 5 días

Amazon's Employee Services Technology (ES Tech) Team is looking for a Business Systems Analyst to help us define and implement content management capabilities for our business customers.

You will own the relationship with our business teams to ensure their requirements are clearly captured, documented, and communicated utilizing existing agile and waterfall processes.

You will work globally with business groups and HR partners at all levels to understand strategy, requirements and timelines, and map those to global HR and CRM platform objectives.

The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment.

They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.


  • Gather and document requirements. Coordinate the collection of global business requirements and document them as user stories.
  • Write Business Requirement Documents and Functional Specifications as needed.

  • Partner with developers, architects, and other technical resources to design efficient and scalable technology solutions to meet long term HR and business needs.
  • Develop User Acceptance test plans, write test scripts, and coordinate and lead UAT testing sessions.
  • Drive global HR process optimization and standardization while balancing the business need for flexibility and appropriate localization;
  • build HR processes and tools that ensure a high quality employee experience as well as compliance with policies and regulations.

  • Develop deep knowledge of the HR and CRM platform and knowledge of downstream / upstream systems utilized by Amazon. Advise the business on best practices and global requirements for optimizing the use of these systems.
  • Build trust through strong, long-term relationships with cross-functional Business and Technical teams.
  • Experience working with Salesforce, preferably the Service Cloud module.
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